My stint at being a service advisor for a number of dealer service departments over the years gave me a lot of experience in "bundling" services into a package. Having a service plan or "menu" built value for the customer. It also provided the service department with reliable income. Though...
The 2005-current Chrysler rear-wheel-drive LX-Platform. The LX platform includes the 300, Magnum and Charger. In 2008, the platform was shortened for use in the LC-platform that was used in the Challenger platform. All have rear disc brakes with the parking/emergency brake mounted in the hat of the rear rotor.
Sprint Cup Series star Ryan Newman and modified tour regular Justin Bonsignore made Wednesday night's NASCAR Whelen Modified Tour race at Bristol a 1-2 finish for Performance Friction Brakes.
Brake hardware for disc brakes is not a dealer-only item. Your local jobber might carry three lines of hardware. This product category is more than shims, anti-rattle clips or dust shields.
While some may think an old school "flush" will breathe new life into a braking system, Chuck Kennedy, technical trainer at Bendix Brakes says if one is performed without checking for contaminants already present, the braking system's hydraulic control unit (HCU) can be seriously damaged. That's why maintaining clean, contaminant-free...
Loaded calipers provide a variety of benefits when doing brake jobs on customers' vehicles. Most brake suppliers have a loaded caliper program today so availability is seldom an issue. If price becomes a hurdle, that's when it's time to inform your customers of the features and benefits of loaded calipers.
Some customers may comment on a squeak noise when the brake pedal is applied or when released. This noise is normally heard when the brake pedal is slowly applied with the engine on or off, but can occur when the brake pedal is released. The noise may be isolated to...
The access to the rear caliper lower mounting bolt is obstructed by the upper control arm. The service procedure below provides the steps necessary to remove the rear brake caliper.
Reoccurring pulsation complaints are perhaps the second most common reason a customer returns after having brake service. The brakes operate normally for the first 3,000 to 6,000 miles, but then the customer notices a high-speed pulsation when getting off the exit ramp on his way to work one morning. The...
When it comes to Nissan undercar work, Import Specialist Bob Dowie discusses the first challenge you face and that is selling the work. While he uses the word "selling," what you are actually doing is making the customer aware of issues that need to be addressed to maintain the reliability...
