The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions at the repair shop aren’t just as important as those online. Join us on September 24 at 2:00pm ET to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.
As technicians, we only pay attention to wheel bearings at their best and worst. Little attention is paid to what happens before installation on a vehicle. In this 30-minute webinar, we will explore what happens at the factory and how it impacts your installation procedures. Information from this webinar can be applied to your next wheel bearing or brake repair.
In this webinar, we will be discussing how the customer journey has changed and how your independent repair facility should adapt to meet their demands. The customer journey may start with great reviews, but businesses that make the entire process convenient and easy can end the process with great reviews – and significant profits – as well.
Many late model vehicles have Automatic Emergency Braking (AEB) systems or Dynamic Brake Support (DBS) pre-braking systems. These systems apply the brakes when a collision is imminent or assist the driver to stop in the shortest distance possible. This 30-minute webinar will cover how the system detects a possible emergency braking situation, how AEB applies the brakes without driver input, and more.
It's critical for technicians to know how to diagnose and service a turbocharger properly. This 30-minute educational webinar will cover what a technician needs to know when there is a turbocharger under the hood. We will cover diagnostic and service methods for turbochargers, actuators and intercoolers.
The fuel pump plays a vital role in your customers' electronic fuel injection systems. But fuel pump failures are often misdiagnosed, because there are many factors that can prevent the engine from getting a proper fuel mixture. An incorrect diagnosis can cause comebacks -- leading to lost profits and upset customers. Attend this free webinar to learn the proper way to diagnose and repair fuel pumps.
During this free webinar, Ron Ipach and Gerry Frank take their 55 years of combined knowledge and experience and break shop ownership down to the 3 simple (but vitally important!) keys you'll need to focus on to make 2019 your best year ever.
The best way to get more customers (based off of closing rate) is when someone first comes through your website. Yet, many businesses are still having trouble converting website visitors into actual paying customers. Join us for a free webinar where we will discuss how correctly messaging customers on the right channels can bridge the information gap and help your shop convert website visitors into paying customers.
Power steering technology is continually evolving. While hydraulic systems continue to have a large presence in today’s repair market, electronic steering is quickly catching up and will tip the scales in the not-so-distant future. In this webinar, our goal is to help technicians prepare for the future by explaining the best practices for servicing EPS systems.
Wheel bearings are an essential component of the chassis system. As a technician, you need to know about how a wheel bearing works and the different designs of wheel bearings. You should also know about seals -- including how to choose the right seal, and understanding why seals fail. In this free 30-minute training webinar, ASE-certified technician Roger Gillette will educate you and your team on bearing clearance and bearing play is, the benefits of an orbitally formed shoulder, choosing the right seal for an application, and much more.
This free 30-minute training webinar will focus on the core causes of false ABS activation complaints -- and how to diagnose these problems. ASE-certified technician Andrew Markel will cover two false activation complaint case studies, and he will give you best practices on the diagnostic process, from the test drive to confirmation of the repair.
As hybrid vehicles have grown in popularity, and vehicles from the early 2000s are now of an age where repairs are necessary, there is a profitable opportunity for independent repair shops to service these vehicles – in particular, the battery. This 30-minute training will demonstrate how easy it is to service hybrid batteries, as long as the right procedures and tools are used.
Online shopping has changed the way that consumers behave. Convenience now tops the list of consumer expectations and businesses that aren’t catering to these expectations will be passed over for those that do. In this webinar, we will discuss how your business can compete in today’s convenience economy and meet the expectations that consumers now have.
Replacing TPMS service kits every time a tire is removed from the rim is a recommended best practice. During this 30-minute educational webinar, we will explain how valve stems have evolved over the years with the addition of TPMS. In the second half of this webinar, we will explain how to significantly increase sales with consistent service kit replacement.
This 30-minute webinar will be led by ASE-certified technician Roger Gillette. He will be explaining how Overrunning Alternator Pulley (OAP) and Thermal Management Module (TMM) operate and how to diagnose them when they fail. You’ll learn about the dramatic growth in vehicles using these components, and why it’s so important to become familiar with these systems.
Shops that are winning are providing consumers with a number of different options to connect and drive them to the physical location, including text, web chat, email, phone, and others. Over the course of this webinar, we will discuss the typical customer journey and show you how an omni-channel strategy can improve the experience and drive more business.
Online reviews are the new word of mouth. They play a significant role in how consumers ultimately find and choose your shop. In this webinar, we will cover how online reviews improve discovery by boosting your local SEO ranking, driving traffic to your storefront, and influencing purchase decisions.
During this 30-minute educational webinar, Schrader’s Senior Technical Trainer and Certified TIA Advanced Instructor, W Rippetoe, will help you tackle difficult TPMS relearns for specific vehicles. W will briefly cover the basics of a TPMS relearn, then dive into five specific vehicle relearns that have unique processes. During registration, you will have the opportunity to provide any specific vehicle relearn procedures that you would like to learn about during this webinar.
Finding good, qualified employees is not as simple as it sounds. A technician with an impressive resume doesn’t always have an impressive attitude. For today’s repair shop, it’s more important than ever to build a team with the skills and service-oriented character that your customers expect and deserve. In this recruitment strategy power session, you will learn the secrets used by today’s most successful shops to build a winning team.
The way that consumers communicate is different in today's world. Phone and email are no longer a sufficient way to maintain contact and interact with your customers. Many of your customers are much more comfortable communicating via text or other messaging apps. In this free webinar, learn how using messaging to augment your communications will significantly boost your customer service while increasing revenue.
Wheel bearings carry the weight of a vehicle on a surface no larger than a credit card. That's why proper inspection and installation methods are critical for servicing modern wheel bearings. In this free 30-minute training webinar, ASE-certified technician Mike Geul will discuss the basics and advanced techniques for diagnostics and service.
TPMS has already proven to be a huge profit builder for many shops in North America and now around the world. However, TPMS can also be confusing if proper training and standard operating procedures are not in place. During this 30-minute educational webinar, you'll receive recommendations for TPMS shop management.
The leading cause of wheel bearing hub unit replacement is wheel speed sensor codes and malfunction indicator lights that cripple ABS operation. In some cases, it is difficult to diagnose without performing a complete diagnostic procedure. In this 30-minute training webinar, we'll cover how to track faults at the air gap all the way to the wiring connector at the ABS control module.
Finding a failed shock or strut is easy, but inspecting a shock or strut for wear is difficult. Communicating the condition of them to the customer can be impossible, unless you have the right tools and knowledge. This training webinar will also discuss how to diagnosis active, hydraulic, and air ride systems.
The Overrunning Alternator Decoupler (OAD) pulley has added a new wrinkle to accessory drive belt and alternator service. An OAD can be a potential comeback for your shop, or a new service opportunity. Attend this 30-minute training webinar to learn about OAD diagnostics, inspection, and replacement.
Technicians and parts professionals should attend this free 30-minute training webinar to hear Mike Geul, an ASE-certified technician, share how to diagnose and service dual mass flywheels. Learn where and why DMFs are used, how a DMF works, why you shouldn't replace a DMF with a solid flywheel, and how to diagnose DMF failure.
During this webinar you'll hear Andrew Markel, Director of Content for Brake & Front End, ImportCar, and Underhood Service, share his unique insights into the latest TSBs and how they will shape your approach to diagnosing and servicing late-model vehicles at your shop -- now and in the future.
Rotors are highly-engineered components on both a mechanical and molecular level. Find out how metallurgy influences the performance of a rotor, how carbon content can improve a rotor’s strength, proper installation methods, and how you can give your customers different rotor options.
During this 30-minute educational webinar, Schrader's Senior Technical Trainer and TIA-Certified Instructor, W Rippetoe, will discuss the basic concepts around TPMS. He will review the fundamentals of Test Before Touch, service kits, types of sensors and best practices. You will also have the chance to tap into his general TPMS knowledge during the FAQ session.
When the ABS or ESC takes over during an emergency, it needs a fully functional brake system to carry out the correction. This 30 minute webinar is designed to help technicians understand the connection between conventional braking systems and the ABS/ESC variety in a way that leads to more sound, safer repairs.
The path to a long-lasting air ride suspension repair can be challenging for technicians. Learn about your options when you are repairing or converting an air-ride-equipped vehicle to passive ride control components. This webinar will also help you become more confident and profitable in selling air ride repair solutions.
Hear about the most important practices around TPMS relearn procedures. During this free webinar you’ll hear about the difference between programming and relearning, the three types of relearn procedures and when to use each, and several tricks for performing relearns quicker.
Telematics systems are changing your connection with your customer -- impacting where, why, and how their vehicles are serviced. Are you prepared? This free 30-minute webinar will discuss the evolving service/maintenance mix, the diagnostic needs of todayís vehicles, and how you can attract (and retain) customers who drive telematics-equipped vehicles.
While some recalls and TSBs made the front pages in 2016, other valuable TSBs were added to repair information databases without notice. During this webinar, ASE-certified technician Andrew Markel will explore the TSB issues that can help you spot common pattern failures on vehicles ñ- and help you get into the heads of automakers and engineers who issue TSBs.
Hear about some of the common misconceptions many students have about brakes and brake service. ASE-certified technician Andrew Markel will cover 10 important topics – like the myth that brake rotors warp, what really happens to brake hardware, and why brake fluid matters.
Your shop can service more tire pressure monitoring systems and increase profits simply by talking to the customer and covering several important points. During this free webinar, certified instructor W Rippetoe will discuss how having a Standard Operating Procedure around TPMS can help your shop generate more sales, as well as improve safety and address liability issues.
Just about every Asian and European luxury import nameplate manufacturer has a 7- to 10-year-old vehicle on the road with an air-ride suspension at all four corners. Chances are one of these vehicles will be coming to your shop sooner rather than later. During this free 30-minute webinar, you'll learn how to inspect and diagnose air ride suspensions on Audi, Mercedes Benz, VW and other import nameplate vehicles.
Identify potential blind spots you should watch for on the ASE A5 brake certification exam. During this free 30-minute webinar, ASE-certified technician Andrew Markel discusses question types and strategies to help you score higher on the A5. You'll also learn about new questions on stability control, electronic brake proportioning, and electronic parking brakes.
There is a large population of vehicles entering the sweet spot for TPMS sensor replacement. This free 30-minute webinar will look at how to diagnose dying sensors, answer the questions about when to replace sensors, and show you how to package multiple sensors. Brake & Front End editor Andrew Markel, an ASE-certified technician, will show you how to perform advanced TPMS diagnostics.