In an era of smartphones and on-demand everything, local businesses are collectively coming to a rather daunting understanding—online reviews could make or break a business.
The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they’re more willing to leave a business if their expectations aren’t met.
If you want to stay competitive and win customers before they even walk into your auto shop, you’ll need to revamp your customer journey from the perspective of a modern consumer.
Join Hayley Sonntag and Jared Watson of Podium to learn about 6 local SEO myths that need busting and find out how you can improve your online reputation accordingly. Plus, get access to:
• New consumer trends
• A guide to improving your GMB listing
• And a step-by-step on gathering more high-quality reviews
Explore two case studies presented by IVS 360 support technicians Chris Martino and Chris Snyder. These scenarios will help you sharpen your diagnostic skills. Our techs will explore each case study step-by-step, asking questions and analyzing each other’s techniques and diagnostic process along the way.
Case study 1: 2008 Audi S8 – Timing Problem & No Service Information
Come along a strange and exciting journey with an Audi S8 with a timing problem and learn how to persevere over a lack of service information using logical diagnostics and common sense to come to a resolution.
Case study 2: 2005 Mazda RX- 8 – Crank No Start
Mazda RX-8s sometimes have issues with crank no start conditions. Mazda has some TSB’s for faster spinning starters, dechoke procedures and compression testing. But what should you do when none of that seems relevant?
This year has changed the way you do business as a repair shop. Customers are not only looking for the right place to take their car, they are looking for shops that take it to the next level.
Attend this free webinar on Tuesday, November 10 to learn what the top shops are doing to exceed customers' expectations. We'll cover how to perfect your customers' experience and meet their needs through safe interactions.
So much has changed in the world during the past few months. Many dealers and shops have been making the decision whether or not to close their doors temporarily and when to reopen. Join this brief webinar to learn how your dealership can manage its customer journeys digitally —- from initial search to final sale.
The oil landscape is changing for shops, as the pandemic has changed travel patterns and caused consumer spending on regular vehicle maintenance to fluctuate. On top of that, the new GF-6 oil specifications -- which went into place earlier this year -- are causing shops to question what kind of oil they need to keep in stock. You need to find the right balance between giving your customers the service and choice they expect, while still protecting your own bottom line.
How can your shop reduce inventory, boost shop space, and ultimately boost profits? In this webinar, you will learn how one small addition to your shop shelves can give your customers more choice while reducing the SKUs you have to carry.
What kind of confidence will your sales team have knowing that they already have $2,300 available for 9 out of 10 callers or customers walking into the store? Every store can easily find $100,000 per month for their customers and prospects. Minimizing missed sales opportunities can be done quickly by having a simple and effective solution to solve your customer’s "money problem".
During this unique 30-minute Shop Owner panel discussion, you will hear how to set up payment plans in less than 10 minutes, with an 85%-95% approval rate and an average approval amount of $2,300.
You may have heard horror stories about how long it takes to program all the modules on a BMW -- and how it might take 10-20 hours. You need to do it right, because if you make a mistake, you can "brick" the car.
Even with ISTA and ICOM, the risk of a BMW programming failure is still significant. This webinar will focus on selective module programming using DrivePro CIP.
- Explanation of CIP
- Online vs. Offline Vehicle Programming
- How to Avoid Common Programming Failures
- Customizing a Measures Plan
- Activation Codes
When a wheel bearing makes noise on a late-model Ford Escape, Toyota Camry or VW Golf, do you wish you could ignore the noise? One of the most labor-intensive wheel bearings to replace is a Gen 1 cartridge-style bearing that is pressed into the knuckle. These types of bearings can be found on cars and SUVs from both domestic and import nameplate manufacturers. For most applications, there are no short cuts or "miracle" tools. During this free webinar we will look at ways to become more efficient and profitable when replacing Gen 1 cartridge-style wheel bearings.
Suspension, steering and drivetrain repairs represent a significant volume of repairs for your shop, but many of the most significant service and maintenance opportunities can only be seen on a lift. Are your technicians missing them? In this free 45 minute webinar, experts from Nissan and Brake & Front End will discuss undercar service opportunities for the next time a Nissan rolls into your shop.