Take your shop’s skills to the next level when it comes to selling and diagnosing batteries. In this two-part training series, experts will help you build a battery strategy customized to your shop, your technicians, and the modern vehicles you service. According to JD Power, batteries are the most frequently replaced component not related to normal wear and tear in three-year-old vehicles. The importance of battery sales is only going to increase as vehicles age.
Part 1: Maximizing Your Shop’s Battery Business
Tuesday, March 31 -- 2pm EDT
Changes in vehicle technologies are having a big impact on batteries. These changes are creating opportunities for skilled shops – and barriers for retailers and parts stores. This 30-minute training session will give you tools and techniques you can implement today to capture more sales and service dollars from your customers. You’ll learn about:
- Developing a charging systems inspection routine
- Building trust with the customer by communicating with them about the condition of their battery
- Establishing a smart battery business based on analytics
- Charging your customer for battery and charging system diagnostics
Part 2: Advanced Battery Inspection and Diagnostics
Thursday, April 30 -- 2pm EDT
Learn how new technologies such as stop/start, ADAS and intelligent power management systems are changing inspections and diagnostics. The 30-minute training will cover how to use an advanced battery tester, scan tool, and scope to diagnose the charging system and battery issues. The presentation will cover:
- Performing battery resets and registrations
- Diagnosing modern power management systems from domestic and import nameplate manufacturers
- Diagnosing battery-related generic and manufacturer trouble codes
- Testing cranking voltage drops with a scope
Honda, Chrysler and many other OEMs are using intermediate shafts on front-wheel drive vehicles. This layout keeps both drive axles the same length to minimize torque steer. For shops and technicians, it is an additional diagnostic, service and parts opportunity.
In this free 30-minute webinar, our expert presenters will cover the following topics:
- How to inspect and diagnose driveshafts and intermediate shafts
- Inspection of splines and circlips on intermediate shafts
- Bearing brackets common failures
- Intermediate shaft installation methods to minimize damage to seals, bearing and brackets
- Parts solutions that minimize comebacks and maximize labor time
- What's new in CV designs
We love to talk about the things we love. Whether it’s our favorite sports team or the new burger place we tried last night, we can’t seem to help ourselves when things delight us. And it’s totally natural. Almost effortless. It doesn’t feel at all like an advertisement to us or the person we’re sharing it with.
Anyone with a local business knows instinctively that they live and die by word-of-mouth. A recent study found that a staggering 90 percent of purchases are influenced by word-of-mouth.
But how can you get people to talk spontaneously about your repair shop like this? The answer is surprisingly simple, yet profound - be remarkable.
Come join this webinar and learn:
- How to give your customers a remarkable experience
- How to kickstart a word-of-mouth engine for your shop
- Simple steps and takeaways to take “give [your customers] somethin’ to talk about”
You could be damaging a new battery and not even know it. We are not talking about cables or hold-downs -- we are talking about performing the procedures to reset, register or code the replacement battery to the vehicle. In this free 30-minute webinar, professional trainers will discuss the tools and procedures you should be using when you install new batteries on late model cars and trucks.
The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions at the repair shop aren’t just as important as those online. Join us on September 24 at 2:00pm ET to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.
As technicians, we only pay attention to wheel bearings at their best and worst. Little attention is paid to what happens before installation on a vehicle. In this 30-minute webinar, we will explore what happens at the factory and how it impacts your installation procedures. Information from this webinar can be applied to your next wheel bearing or brake repair.
In this webinar, we will be discussing how the customer journey has changed and how your independent repair facility should adapt to meet their demands. The customer journey may start with great reviews, but businesses that make the entire process convenient and easy can end the process with great reviews – and significant profits – as well.
Many late model vehicles have Automatic Emergency Braking (AEB) systems or Dynamic Brake Support (DBS) pre-braking systems. These systems apply the brakes when a collision is imminent or assist the driver to stop in the shortest distance possible. This 30-minute webinar will cover how the system detects a possible emergency braking situation, how AEB applies the brakes without driver input, and more.
It's critical for technicians to know how to diagnose and service a turbocharger properly. This 30-minute educational webinar will cover what a technician needs to know when there is a turbocharger under the hood. We will cover diagnostic and service methods for turbochargers, actuators and intercoolers.
The fuel pump plays a vital role in your customers' electronic fuel injection systems. But fuel pump failures are often misdiagnosed, because there are many factors that can prevent the engine from getting a proper fuel mixture. An incorrect diagnosis can cause comebacks -- leading to lost profits and upset customers. Attend this free webinar to learn the proper way to diagnose and repair fuel pumps.
During this free webinar, Ron Ipach and Gerry Frank take their 55 years of combined knowledge and experience and break shop ownership down to the 3 simple (but vitally important!) keys you'll need to focus on to make 2019 your best year ever.