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On-Demand Webinars
Fuel Pump Diagnostics and Repair: From Tank to the Rail
Sponsored by GMB
Date: April 15, 2021

With modern fuel systems, the relationship between the fuel pump and fuel rail is more complex than ever. The challenge is the sensors, modules and computer code that manage pressure and volume from the fuel pump. In an 45-minute webinar, we will cover what it takes to diagnose fuel pump and fuel system issues in a late-model vehicle.

Our experts will cover the complete fuel system from the tank to the rail for more effective diagnostic procedures, confirmed faults and lower replacement times. The presentation will also cover direct-injection vehicles and the relationship between the in-tank pump and the high-pressure fuel pump on the engine.

Are We Done Yet? An Intro to Preparing Your Diagnostic Process
Sponsored by OPUS IVS
Date: April 29, 2021

Diagnosing a vehicle can be a challenging undertaking. You'll save a lot of time and frustration if you build and follow a methodical diagnostic process. This free introductory webinar will focus on a series of steps and test procedures to implement into your workflow at the beginning of every repair to avoid misdiagnosis.

During this webinar you'll learn a defined 3-step process that will help guide you. Our presenter will share technical resources and discuss a few diagnostic case studies.

Topics covered:
• Basic Electrical Diagnostics
• Voltage Dropping
• How to Properly Read a Wire Diagram
• Scan Codes & Proper Research
• Understanding Your Process

The Road Map to a More Sustainable Future: Avoiding, Reducing & Offsetting
Sponsored by Pennzoil
Date: April 08, 2021

Emission and fuel economy regulations have become more stringent, driving the automotive industry to innovate with lighter vehicles, more fuel-efficient engines, and lower viscosity motor oils. Additionally, consumers are demanding more sustainable solutions for their vehicle maintenance. As a shop that services vehicles, it is important to be aware of the current environmental and industry landscape to drive towards a more sustainable future.
During this virtual panel discussion, you’ll hear from automotive industry leaders about how they are transitioning to a low-carbon energy future through a range of solutions.

Join this one-hour webinar to learn how collaborating with partners can help drive a more sustainable future. The virtual panel will discuss:
• Technological developments within the automotive industry
• The importance of carbon neutral lubricants to consumers
• Ways the automotive industry can avoid, reduce and offset carbon emissions

Car Keys: How New Technologies Have Unlocked a Profit Opportunity for Repair Shops
Sponsored by Car Keys Express
Date: April 01, 2021

Decades ago, you could replace car keys anywhere. But over time, the key replacement business shifted from the corner store to the dealership. Nearly every automotive parts category has developed a thriving aftermarket -- except keys. Why? Tooling, inventory, and training requirements have made it cost-prohibitive for automotive service centers to enter the channel...until now.

Breakthroughs in technologies have created one of the biggest opportunities for automotive channels in decades. Attend this webinar to learn how to maximize this opportunity and build a competitive advantage for your shop.

* Stop sending customers to the dealership for automotive key replacement
* Drive new customers into your store
* Increase your average repair order
* Make 50-65% margin on key and remote replacement

Low Car Count: Car Count Versus Customer Care
Sponsored by Bolt On Technology
Date: March 18, 2021

When your shop is able to breathe and consider the bigger picture, you also have the ability to build trust with customers. Trust with customers can be accomplished by using digital services such as:
- Automated messaging
- Repair recommendations
- Pictures & videos

With clear explanations of repairs all conveniently sent to customers via text messages, you will streamline the repair and approval process for both your shop and customers. This also serves to build a collaborative relationship with customers that will keep them returning to your shop and increase your revenue. More cars will not drive revenue; smart repairs will.

6 Local SEO Myths that Need Busting for Auto Shops
Sponsored by Podium
Date: March 04, 2021

In an era of smartphones and on-demand everything, local businesses are collectively coming to a rather daunting understanding—online reviews could make or break a business.

The way customers seek out and do business has shifted dramatically over the past few years, and with it, their expectations. Recent studies have shown that customers expect more convenience and technological access than ever before. And they’re more willing to leave a business if their expectations aren’t met.

If you want to stay competitive and win customers before they even walk into your auto shop, you’ll need to revamp your customer journey from the perspective of a modern consumer.

Join Hayley Sonntag and Jared Watson of Podium to learn about 6 local SEO myths that need busting and find out how you can improve your online reputation accordingly. Plus, get access to:
• New consumer trends
• A guide to improving your GMB listing
• And a step-by-step on gathering more high-quality reviews

2 Advanced Diagnostics Case Studies: Timing Problem and Crank No Start
Sponsored by OPUS IVS
Date: November 17, 2020

Explore two case studies presented by IVS 360 support technicians Chris Martino and Chris Snyder. These scenarios will help you sharpen your diagnostic skills. Our techs will explore each case study step-by-step, asking questions and analyzing each other’s techniques and diagnostic process along the way.

Case study 1: 2008 Audi S8 – Timing Problem & No Service Information
Come along a strange and exciting journey with an Audi S8 with a timing problem and learn how to persevere over a lack of service information using logical diagnostics and common sense to come to a resolution.

Case study 2: 2005 Mazda RX- 8 – Crank No Start
Mazda RX-8s sometimes have issues with crank no start conditions. Mazda has some TSB’s for faster spinning starters, dechoke procedures and compression testing. But what should you do when none of that seems relevant?

How Repair Shops Can Meet (And Exceed) Customer Expectations in 2021
Sponsored by Autoshop Solutions
Date: November 10, 2020

This year has changed the way you do business as a repair shop. Customers are not only looking for the right place to take their car, they are looking for shops that take it to the next level.

Attend this free webinar on Tuesday, November 10 to learn what the top shops are doing to exceed customers' expectations. We'll cover how to perfect your customers' experience and meet their needs through safe interactions.

4 Ways to Attract and Engage Customers – 100% Digitally
Sponsored by Podium
Date: October 22, 2020

So much has changed in the world during the past few months. Many dealers and shops have been making the decision whether or not to close their doors temporarily and when to reopen. Join this brief webinar to learn how your dealership can manage its customer journeys digitally —- from initial search to final sale.

Misfire and Spark Plug Diagnostics
Sponsored by Autolite
Date: October 07, 2020

Spark plug and ignition misfires can be some of the most challenging problems to diagnose. In a 45 minute webinar sponsored by Autolite, experts will cover how to use spark plugs to gain a new diagnostic perspective on many driveability problems.

Video Series

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