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Webinars

On-Demand Webinars
5 Steps to Winning New and Securing Repeat Customers
Sponsored by Podium
Date: September 24, 2019

The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions at the repair shop aren’t just as important as those online. Join us on September 24 at 2:00pm ET to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.

Inside the Wheel Bearing: How What Happens at the Factory Changes What Happens In The Bays
Sponsored by NTN, manufacturer of BCA Wheel Bearings
Date: August 22, 2019

As technicians, we only pay attention to wheel bearings at their best and worst. Little attention is paid to what happens before installation on a vehicle. In this 30-minute webinar, we will explore what happens at the factory and how it impacts your installation procedures. Information from this webinar can be applied to your next wheel bearing or brake repair.

From First Search to Final Sale: Understanding the Service Journey of Today's Vehicle Owner
Sponsored by Podium
Date: May 16, 2019

In this webinar, we will be discussing how the customer journey has changed and how your independent repair facility should adapt to meet their demands. The customer journey may start with great reviews, but businesses that make the entire process convenient and easy can end the process with great reviews – and significant profits – as well.

Automatic Emergency Brake System Operation and Theory
Sponsored by NAPA AUTO PARTS
Date: May 02, 2019

Many late model vehicles have Automatic Emergency Braking (AEB) systems or Dynamic Brake Support (DBS) pre-braking systems. These systems apply the brakes when a collision is imminent or assist the driver to stop in the shortest distance possible. This 30-minute webinar will cover how the system detects a possible emergency braking situation, how AEB applies the brakes without driver input, and more.

Turbocharger Diagnostics and Service for Modern Gasoline Engines
Sponsored by MAHLE
Date: April 10, 2019

It's critical for technicians to know how to diagnose and service a turbocharger properly. This 30-minute educational webinar will cover what a technician needs to know when there is a turbocharger under the hood. We will cover diagnostic and service methods for turbochargers, actuators and intercoolers.

Fuel System Diagnostics: Avoiding Fuel Pump Failures
Sponsored by Carter Fuel Systems
Date: March 19, 2019

The fuel pump plays a vital role in your customers' electronic fuel injection systems.  But fuel pump failures are often misdiagnosed, because there are many factors that can prevent the engine from getting a proper fuel mixture. An incorrect diagnosis can cause comebacks -- leading to lost profits and upset customers.  Attend this free webinar to learn the proper way to diagnose and repair fuel pumps.

3 Keys To Increase Your Profits (Without Having To Hire Techs, Increase Car Count, Or Spend More Money)
Sponsored by Repair Shop Coach
Date: January 23, 2019

During this free webinar, Ron Ipach and Gerry Frank take their 55 years of combined knowledge and experience and break shop ownership down to the 3 simple (but vitally important!) keys you'll need to focus on to make 2019 your best year ever.

Bridge the Gap: How Messaging Can Turn Web Traffic Into Foot Traffic
Sponsored by Podium
Date: January 10, 2019

The best way to get more customers (based off of closing rate) is when someone first comes through your website. Yet, many businesses are still having trouble converting website visitors into actual paying customers. Join us for a free webinar where we will discuss how correctly messaging customers on the right channels can bridge the information gap and help your shop convert website visitors into paying customers.

Electronic Power Steering (EPS) Evolution
Sponsored by CARDONE
Date: November 15, 2018

Power steering technology is continually evolving. While hydraulic systems continue to have a large presence in today’s repair market, electronic steering is quickly catching up and will tip the scales in the not-so-distant future. In this webinar, our goal is to help technicians prepare for the future by explaining the best practices for servicing EPS systems.

Wheel Bearings: What You Need to Know
Sponsored by Schaeffler, manufacturers of FAG
Date: October 17, 2018

Wheel bearings are an essential component of the chassis system. As a technician, you need to know about how a wheel bearing works and the different designs of wheel bearings. You should also know about seals -- including how to choose the right seal, and understanding why seals fail. In this free 30-minute training webinar, ASE-certified technician Roger Gillette will educate you and your team on bearing clearance and bearing play is, the benefits of an orbitally formed shoulder, choosing the right seal for an application, and much more.

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