Honesty, Service And Integrity: The Details That Matter Most To Customers During The Vehicle Service Process
This probably doesn’t come as news to you, but every new customer who walks through your doors comes preloaded with trust issues. They have already been betrayed by their car and probably also by the dealer at one time or another, and they expect you to be the latest one to disappoint them.
Tenneco To Introduce Installation Videos, Other Resources To Help Customers Grow Suspension Conversion Businesses
Monroe conversion kits enable technicians to replace expensive air-ride or electronic suspension systems with conventional mechanical systems without activating the vehicle’s electronic warning signals.
Advance Auto Parts Launches Availability Challenge For Professional Customers In Atlanta, DC And Tampa Bay Markets
Advance will award up to three grand-prize packages – one per market – that each include a Richard Rawlings Experience consisting of airfare, hotel accommodations, a meet-and-greet with Richard Rawlings at Gas Monkey Garage in Dallas, a welcome dinner, spending money and more.
Why Charging More For Brake Jobs Keeps Customers Coming Back
Why is everyone chasing the cheapest brake service? It often seems that new-car dealers, chains and independent shops are locked in a race to the bottom when it comes to brake service.
The Top 5 Reasons Customers Should Choose Your Shop
With first-time callers just a mouse click away from contacting another shop, you will need to ensure that your advisors are at the top of their game when it comes to selling themselves, and your company, to the caller. Remember, customers have to feel comfortable with your advisor before they will be open to recommendations.
Have You Seen This Before? A Tech’s Guide For Dealing With Skeptical Customers
“Have you seen this before?” That’s the typical question asked by skeptical customers the world over. How do you answer that? A “yes” answer can lead you down a rabbit hole you don’t want to travel, while a “no” answer can present its own set of problems.
Wheel Bearing Hubs: Q&A For Customers
Though you may never even see it, a wheel hub bearing unit is an important part of a car’s wheel assembly, enabling wheels to turn freely and playing a crucial role in the safety and handling characteristics of a vehicle.
How To Talk To Your Customers About Winter Wiper Use
Technicians working in areas with harsh winter conditions should make it a point to educate their customers and inspect their wipers at this time of year to verify their vehicles are suited to handle anything that comes their way.
Federal-Mogul Motorparts’ Garage Gurus To Support Local Technical Schools When Customers Book Training Sessions For 2017
For every week of training booked at a Garage Gurus Training Center, $200 will be donated to local technical or vocational school of the customer’s choice.
Attention: Please Post This Important Safety Information for Your Customers
Last year, American Honda released a poster designed to help keep your customers safe. That poster identified certain Honda and Acura vehicles that may have been affected by the Takata airbag inflator recalls affecting customers at that time. Since then, the inflator recalls have expanded, so we have provided an updated poster below that includes