How Loyal are Your Customers to Your Shop? Building Car Count and Average Ticket Price by Recommending Maintenance.
Credibility and loyalty, while challenging to measure, drive the two KPIs of every shop: car count and average ticket. Join this webinar to learn how to use brands, loyalty programs, and customer engagement tools to increase your shop’s bottom line.
Selecting the Right Oil for your Customers Engine
Learn how to educate customers on the importance of OEM specifications and premium lubrication for their vehicles’ maintenance needs.
Techs Want Quality – So Do Customers (VIDEO)
High-quality parts and trusted brands are at the top of every technician’s list. Sponsored by The Group Training Academy.
Learn To Advise Customers, Not Just Sell Them
Service advisors are a liaison between the tech and the customer. This video is sponsored by The Group Training Academy.
Explain The Facts About Synthetic Oils To Customers (Video)
Always reference the OEM-specified oil. This video is sponsored by The Group Training Academy.
What Customers Expect From Preventative Maintenance in 2022
This webinar is part of a free two-part series will help you understand customers’ new expectations regarding preventative maintenance, as well as the technical changes that impact vehicles’ maintenance schedules. You may think you know your customers, but are their purchasing decisions changing? Customers today are being influenced by inflation, new vehicle shortages and the
Pick The Right Oil Filter For Your Customers (VIDEO)
Make sure your customers are getting the right oil filter. Sponsored by The Group Training Academy.
If Best Efforts Don’t Bring Great Customers, Change Now
How do you know if your marketing efforts are working? If you’re getting the right kinds of customers.
