What Customers Expect From Preventative Maintenance in 2022 - Brake & Front End

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
Brake and Front End Magazine
Technical Resources for diagnosing and servicing undercar components
Webinar

What Customers Expect From Preventative Maintenance in 2022

Speakers

  • Brad Stuck, Brand Manager - Valvoline Professional Series, Valvoline Inc.
  • Andrew Markel, Director of Technical Content, ShopOwner

Sponsored By Valvoline

Date: July 7, 2022

This webinar is part of a free two-part series will help you understand customers’ new expectations regarding preventative maintenance, as well as the technical changes that impact vehicles’ maintenance schedules.

You may think you know your customers, but are their purchasing decisions changing? Customers today are being influenced by inflation, new vehicle shortages and the extreme pricing of used vehicles. These current trends are impacting how customers service and maintain their daily drivers. These shifts in today’s automotive landscape are changing what customers want from their current vehicle and your service facility.

In this 45-minute webinar, the experts from Valvoline will address the latest research on:

  • What are customers willing to spend on preventative maintenance?
  • What do they consider a full-service facility, and why do they trust them?
  • How do customers want to schedule preventative maintenance?
  • What do they want to know from a service advisor?

You May Also Like

Webinar

Shop Cybersecurity

With an increasing level of cloud-based business products (and the rapid adaptation of AI), what can shops do to ensure their customer and operational details are safe?

With an increasing level of cloud-based business products (and the rapid adaptation of AI), what can shops do to ensure their customer and operational details are safe?

View Webinar

More Webinars
Confident, Effective Sales Techniques

Learn how to use informative yet persuasive tactics to help customers make positive decisions regarding service their vehicle needs now (or will need in the future).

Overcoming the Fear of New Technology

We’ll discuss the modern technology of ADAS and electric vehicles to change the perception and fear of these daunting technologies.

What Is A “Connected Shop?”

Staying connected with your team, customers and suppliers is critical – many digital assets can be leveraged to bring information, tooling, parts, and other metrics together to support higher levels of efficiency in the workshop.

Service Information Showdown: What If You Can’t Find the Information You Need?

This webinar will provide practical tips on what technicians can do when they find a “void” in the service information. Some of the missing information is just bad navigation of the service information website, but some holes could be due to right-to-repair violations.

Other Posts

Hybrids/EV – Where Are We?

There has been fear that evs and hybrids would negatively impact the independent shop – but what are the realities? We’ll ask experts for details of what shops need to consider when they prepare for opportunities in their markets.

Scope Skills: Compression, Cranking and Confirmation

Most technicians assume that a scope is a tool for advanced drivability diagnostics. However, for basic mechanical checks for compression and cranking, using a scope can help confirm a problem and build a diagnostic strategy faster.

Mastering Steering and Suspension: Expert Tips for Resolving Issues

Understanding and effectively addressing steering and suspension problems is crucial for maintaining customer satisfaction and ensuring vehicle safety. In this free 45-minute webinar, our experts will dive into the details of these critical systems.

Completing Catalyst and Oxygen Sensor Monitors Post Repair

The biggest challenge of an oxygen sensor or catalytic converter replacement is completing the catalyst and oxygen sensor monitors to confirm the fix. This webinar will cover what it takes to complete the monitors and diagnostic strategies post-repair.