Point of View: This is Customer Service?
Sometimes I can be a little opinionated, and sometimes I can be a little cranky. Today is one of those days when I am both. I am a simple consumer: I am a BIG fan of GREAT customer service and I HATE BAD CUSTOMER SERVICE. I recently tested the customer service-ability of one of the
Management: Taking Customer Service to the Next Level
There are a lot of buzzwords to describe how businesses strive to retain existing customers and gain new ones. Recall how many times you’ve read or heard the terms "exceeding customer expectations," "top-quality products and services," "gaining customer trust," "integrity," "reliability," "expertise," "professionalism," and the list goes on.
Management: How Do You Spell Customer Service?
In running a successful import service business today, you need loyal, repeat customers. Just as importantly, you also need reliable, reputable suppliers. Any way you look at it, your parts suppliers play an important role in the day-to-day operation of your shop. So choosing suppliers should be a well-thought-out decision.
How Do You Spell Customer Service?
by Mary Della Valle In running a successful import service business today, you need loyal, repeat customers. Just as importantly, you also need reliable, reputable suppliers. Any way you look at it, your parts suppliers play an important role in the day-to-day operation of your shop. So choosing suppliers should be a well-thought-out decision. In
Shop Management: Concentrating on Customer Service
Female motorists are making more automotive service and repair decisions these days. Your shop needs to take certain steps to ensure that their repair experience is a positive one. In this article, I’ll highlight a few simple things that you can change or improve at your shop that may make your female customers feel more comfortable.
Customer Service is Key at Stephens Automotive
In business for almost 10 years, Joe Stephens puts his customers first. Quality repairs keep them coming back – and telling their friends and family. For Illinois shop owner Joe Stephens, it’s not just about fixing cars. His goal is to not only provide his customers with quality repairs, but to educate them as well.
Service Advisors: Customer Satisfaction Starts With Communication
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and
SiriusXM Service Lane Program Benefits Shops, Customers
New program gives customers a free 3-month subscription to SiriusXM programming at no charge to shops.
Smart Car Care App Reminds Customers Of Service Needs
The app provides peace-of-mind as a reference tool and for providing important maintenance reminders.
Service Advisor Of The Year Builds Customer Trust
The inaugural AAPEX 2020 Service Advisor of the Year award was presented during the Virtual AAPEX Experience in early November.