Common Customer Service Myths Exposed
Ever since the phrase “the customer is always right” was coined, it surely has been the bane of every worker whose title includes the word “associate” or “representative.” Though front-line employees bear the brunt of customers’ requests, when it comes down to it, we’re all in the customer service business.
FordParts.com and Ford Customer Service Division Launch Second-Annual ‘Trap the Raptor’ Sweepstakes
Ford Customer Service Division (FCSD) and FordParts.com are giving their fans and customers a chance to put a brand-new 2013 Ford F-150 SVT Raptor in their driveway by showing off their parts knowledge in the 2012 FordParts.com “Trap the Raptor” sweepstakes.
The FRAM Team Announces New Twist on Customer Service: An Upgraded 1-800 Hotline for Professional Technicians
As part of an ongoing effort to meet the needs of professional technicians, FRAM has a newly upgraded hotline to assist the professional mechanic. The hotline connects automotive professionals directly to the FRAM lab in Perrysburg, OH, where automotive experts are on standby.
Auto Value and Bumper to Bumper Certified Service Centers Initiate Customer Service Indexing Program with Agility Metrics
Auto Value and Bumper to Bumper Certified Service Centers announce the launch of a new, comprehensive Customer Service Index program facilitated by Canadian firm Agility Metrics. This program takes customer feedback to the next level, and drives customer loyalty through features such as instant feedback messaging and dashboard-style reporting metrics that enable Auto Value and Bumper to Bumper certified service centers to retrieve real-time customer service data.
Editor’s Notebook: Vehicle Service Should Not Trump Customer Service
With passion for their vehicles running so deep, your customers’ expectations for a pleasant vehicle repair experience may run as high as having their vehicles fixed expertly and efficiently, especially among your female customers. Weighing in on this topic is Frank Scandura, owner of Frank’s Mercedes Service, with locations in Las Vegas and Henderson, NV. His multi-bay locations specialize in Mercedes-Benz, BMW, Audi, Jaguar and VW service and repair, with an emphasis on driveability.
Management: How Fit is Your Sales and Customer Service Effort?
Have you ever considered the fitness level of your sales and customer service effort? No, I’m not talking about some sort of employee exercise program. Rather, I’m asking if the employees that provide sales and service to your customers are functioning at peak performance.
Tough Times Ahead…Get Back To The Basics of Customer Service
when you’re holding your morning meetings, a major part of your conversation should emphasize how every team member can deliver the most value to customers during their vehicle repair experience. Since perceived value differs among customers, you’ll need to cover all the bases.
Customer Service Is Not a Strategy; It’s a Way of Life
That was the key message delivered by Robert Spector, author of “The Nordstrom Way,” during a recent SEMA webinar. “It’s the customer who determines whether your company will succeed or fail,” Spector advised. Spector explained that regardless of your job title, you are in the customer service department. “Excellent customer service is more than buying
Undercar Express Receives Customer Service Leadership Award for 2008
Frost & Sullivan has recognized remanufacturer Undercar Express of Cleveland, OH, as the 2008 recipient of the Customer Service Leadership of the Year Award for brake calipers in the North American automotive aftermarket ….
Suspension & Brake Repairs: Ensure Customer Service and Safe Vehicle Operation
This month, we find ourselves in a familiar environment — under a car or in the wheel well. The good news is you’re under a Mazda car or truck that will present few surprises in terms of service procedures, while providing the additional service opportunities we’ve come to expect from undercar repairs. A vehicle can