Artificially Generated Customer Service
As easy as it is to TALK about customer service, actually offering it is NOT automatic.
How Has The Pandemic Affected Customer Service?
Profits are up and business is booming – it’s all great news, right? Well, on the one hand yes, it’s likely you’re busier than ever – on the other, are you able to keep up? The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn’t
Preferred Automotive: Business Growth Through Education, Customer Service
Preferred Automotive Specialists, Inc. is proof positive that business growth doesn’t have to mean sacrificing customer service. Tom Palermo, who serves as the general manager of the Jenkintown, PA, shop, has been able to expand his fleet customer base while continuing to maintain the personal, one-on-one relationship with regular customers. “We are the ‘one-stop shop,’
Rad Air Complete Car Care: Where Customer Service Is King
Behind every successful independent automotive repair shop is a staff that not only provides expert repairs, but one that treats customers with the care and respect that keeps them coming back — and telling their family and friends. Since founding Rad Air Complete Car Care in 1975, Shop Owner Andy Fiffick has expanded from his
Husband, Wife Team Focus On Customer Service In Montana
For as much as we write about the complexity of diagnosing problems on today’s vehicles and all of the new gadgets and applications available to advanced shops, the key to success in auto repair can be pretty simple: Focus on the customers. That was the driving force behind Kirk’s Automotive Repair Services, a small shop
Japanese Auto Masters: Shop’s Customer Service Philosophy Hinges On The ‘Golden Rule’
Tom and Cindi Potter have had quite the adventure when it comes to the location of their successful import shop, Japanese Auto Masters in Virginia Beach, VA. The husband-and-wife team opened the shop in 1982 at a time when few independent repair shops focused on Asian vehicles.
Steve’s European Automotive Delivers 30 Years Of Top-Notch Customer Service
Steve Fowler has learned a thing or two when it comes to owning and operating a successful independent automotive repair shop. Even though he opened his namesake shop 30 years ago, Fowler says he’s always working to better not only his business, but his employees and customer service as well. For Fowler, Steve’s European Automotive is the shop it is today for four main reasons.
Curt’s Service Inc. Taking Customer Service To The Next Level
At Curt’s Service Inc., what you see is truly what you get. Recently, a photo submitted by Curt Massoll’s 15-bay shop in Oak Park, MI, won a contest sponsored by Robert Bosch LLC. Curt’s Service is a Bosch Car Service center (BCS) – part of an exclusive network of shops whose standards meet the Bosch criteria for excellence in the services they provide.
When Exceptional Customer Service Is Not Enough
A good customer called me the other day to let me know that he has concerns regarding the quality of our work. Last week we installed an exhaust system on his Maxima and two days later it sounded like the muffler had fallen off. There was so much noise, he was afraid to drive the car. We went to his house to pick it up. We found that the baffles had broken apart in the brand new muffler we just installed.
Editor’s Notebook: Extraordinary Customer Service Begins With A Great First Impression
Continuing last month’s discussion of ways to kick-start the new year, we’ll again focus on shop image because of its direct link to the overall customer experience and your shop’s bottom line. Satisfied customers speak volumes about the service they received, providing you with repeat business and a direct conduit to referrals.