Work From Home? What Is That?
While some employees argue about working from home, techs and shop owners have continued working without complaint.
DIYers And The Covid Stimulus
Just about every DIYer who calls me would be better off going to a shop instead of doing it on their own.
The Song Of The Road Is Unique To All Ears
Everyone’s personal playlist is different – here’s one 8-track worthy collection of car songs.
Understanding The Costs Of Doing Business
Being busy and being profitable are not the same thing.
There Is No Trough: Looking For The Sweet Spot In The Aftermarket
If you looked at U.S. car sales over the past 18 years, you would see a pattern. On either end of the chart, you would see years where 17 million vehicles were sold. In the middle is 2009 when sales dropped to 10 million vehicles. After that is a steady nine-year recovery. Some people call this dip “the trough,” and they think it is hurting aftermarket sales. I think it is an opportunity and a sign of the aftermarket’s future.
How Artificial Intelligence Is Teaching Vehicles How To Drive
Artificial intelligence, or machine learning, is one of the hottest topics in the tech industry right now, and it is certainly spilling over into the automotive world.
How Accurate Are Reviews?
According to some surveys I’ve seen, over 80 percent of the buying public relies on reviews as a way to determine if a product or service is a worthwhile investment. The problem is that it can be difficult to tell when those reviews are a true depiction of the business or product and when they’re
Do You Want To Sleep In The Bed You’ve Made?
In this industry, it’s easy to get caught up in the parking lot full of cars that need service or worry about the diagnostic training that the next generation of vehicles will require. But if you won’t take the time to be thorough with the basics today, how can your customers trust you when they need that $3,000 head gasket replacement tomorrow?
Are You Ready For Amazon?
There are questions about Amazon’s ability to enter the repair space. But if Amazon is able to make repairs easier, the industry will find a place for them.
Public Relations In The Auto Repair Industry: Image Is Everything
Donny Seyfer is fighting to clean up the auto repair industry’s image by calling for a more focused approach to serving women.
Personal Preventive Maintenance: Don’t Let Work Get In The Way Of Life
Scott Weaver found out first hand that preventive maintenance doesn’t just apply to maintaining vehicles, it also has to do with protecting one’s health.
Have You Seen This Before? A Tech’s Guide For Dealing With Skeptical Customers
“Have you seen this before?” That’s the typical question asked by skeptical customers the world over. How do you answer that? A “yes” answer can lead you down a rabbit hole you don’t want to travel, while a “no” answer can present its own set of problems.
