For Better Customer Relations, Be A Better Listener
For a service advisor, asking questions and letting the customer explain can be a great diagnostic tool.
Locking Hubs and Axles
The leading cause of IWE failure is water finding its way into the vacuum lines under the hood and in the wheel well.
Chassis Diagnostic Procedures
The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.
Catalytic Converter Replacement
Converters must be certified and labeled with the correct codes that are stamped into the shell.
Air Ride Suspension Diagnostics
The key to understanding the embedded logic of air ride systems is using service information.
ADAS and Vehicle Alignment
New vehicle ADAS and autonomous features all rely on the alignment being exactly as it should be.
Transmissions – CVT
Knowing what the common issues are & understanding the options available to isolate & fix problems are the keys to success.
Axle Torque Procedures
Guessing the correct torque setting is a bad idea.
Power Steering Pull
Every driver has a different threshold for a pull.
Broken Springs
What is the cause for the failure? Why does it occur with specific vehicles? The answers might surprise you.
Manual Transmission Service
Parts that wear out must be replaced.
Hydraulic Control Units
The ABS module and HCU are the heart of any ABS or stability control system.
