Immediate Greeting Key To Aftermarket Service Satisfaction
Christian Brothers Automotive Corp., Take 5 and Les Schwab Tire Centers rank highest in JD Power study.
VIDEO: Your Best Customer Is Your Current Customer
Here’s the best way to ensure your current customer keeps coming back. This video is sponsored by the MyPlace4Parts Studio.
Auto Service The Way It Used To Be
The auto service business has definitely changed over the decades, but in some ways the story probably has stayed the same.
5 Brake Add-Ons To Boost Profitability, Customer Satisfaction
Even if guide pins are not damaged, swollen or hardened guide seals or lack of lubrication may cause the caliper to bind.
Repair Shops Now Have Ability To Take Secure Payments Via Text Messaging
By offering simple text-based payment links, repair shops can interact with customers more efficiently and effectively. Podium has now made it possible for local businesses to utilize text messaging to securely take payment directly from the Podium platform.
What Does The Customer Need?
A change is coming to our industry. In fact, it’s probably already happening. If I have not been direct enough about that in the past, let me be so now. What you repair, how often you perform maintenance, typical component failures and the motivating reason for owning a vehicle have already changed, says Donny Seyfer.
VIDEO: Build Customer Relationships Using Shop Software
Doing the little things now to make your customers happy will solidify your relationship and keep them coming back to your shop time and time again. Sponsored by Manager SE from Mitchell1.
Ford Professional Service Network Announces New Rewards, Benefits
Enhanced for 2019, the Ford Professional Service Network now will offer a new level of rewards for Ford Parts, Motorcraft and Omnicraft customers and their businesses, all at no cost to the installer.
Honesty And Education: Is Giving Hope Your Crutch Behind The Service Counter?
Everybody likes to have hope. It could be hope that a check engine light goes off on the next key cycle, or you will never lose someone you love. But in some cases, a little bit of hope can be more painful than a dose of honesty and experience.
How Accurate Are Reviews?
According to some surveys I’ve seen, over 80 percent of the buying public relies on reviews as a way to determine if a product or service is a worthwhile investment. The problem is that it can be difficult to tell when those reviews are a true depiction of the business or product and when they’re
Do You Want To Sleep In The Bed You’ve Made?
In this industry, it’s easy to get caught up in the parking lot full of cars that need service or worry about the diagnostic training that the next generation of vehicles will require. But if you won’t take the time to be thorough with the basics today, how can your customers trust you when they need that $3,000 head gasket replacement tomorrow?
Openbay Launches New Online Service To Help Automotive Care Businesses Better Serve Consumers With An Immediate Need For Auto Repair And Service
More than 70 percent of consumers indicated online service and pricing information is very important to extremely important when selecting a business to perform automotive services, according to a recent customer survey performed by Openbay.
