• Home
  • Brakes
  • Chassis
  • DriveTrain
  • Exhaust
  • Tire
  • Video
  • Podcasts
  • News
  • Webinars
  • Magazine Archive
  • Advertise
  • Subscribe
  • Contact Us
Brake & Front End Babcox
Brake & Front End Babcox
American Powertrain Introduces New 6-Speed X-Factor Crossmember For Early Model Mustangs

by Brake and Front End Staff

Robinair Announces New Connected A/C Recovery Machines Available In December

by Brake and Front End Staff

Sponsored Content
In Search of a Good Technician

by DRIVE

Auto Plus Announces Grand-Prize Winners Of Auto Plus ‘Performance Promotion’

by Brake and Front End Staff

Winners Of Akebono’s ‘Guess The Number’ Contest At AAPEX Announced

by Brake and Front End Staff

Arnott Introduces New Air Suspension Compressor For Cadillac Deville And Seville

by Brake and Front End Staff

NRS Brakes Launches New Galvanized Brake Pad Line, New Fleet Program At AAPEX 2019

by Brake and Front End Staff

WIX Filters Honors Laurens District 55 High School With School Of The Year Ceremony

by Brake and Front End Staff

Automotive Lift Institute Announces 75th Anniversary

by Brake and Front End Staff

Petition Calling On Congress To Guarantee Consumers Access And Control Over Data Generated By Their Own Cars Reaches 15,000 Signatures

by Brake and Front End Staff

Mitchell 1 And ASE Present 2019 Technician Of The Future Award

by Brake and Front End Staff

News/Openbay
Oct 9, 2017 3:00 pm

Openbay Launches New Online Service To Help Automotive Care Businesses Better Serve Consumers With An Immediate Need For Auto Repair And Service

Share Tweet
Print Print Email Email
Brake and Front End Staff

Brake and Front End Staff,

View bio

  • Bio
  • Recent Posts
  • Popular Posts

Alliance Kicks Off 2019 Winter Shareholder Meeting In Miami

American Powertrain Introduces New 6-Speed X-Factor Crossmember For Early Model Mustangs

Robinair Announces New Connected A/C Recovery Machines Available In December

Auto Plus Announces Grand-Prize Winners Of Auto Plus 'Performance Promotion'

Winners Of Akebono's 'Guess The Number' Contest At AAPEX Announced

CARDONE Tech Tip: Installing Aluminum Brake Calipers

IPA Tools Tech Tip: Uneven Brake Wear

Brake Job: 2014-Current GM Full-Sized Trucks

Brake Line Replacement: To Bend, Or Not To Bend

Schrader TPMS Solutions Launches Training Academy


Openbay
has announced the availability of Openbay Profile. Profile is a unique online presence for the automotive care business allowing consumers to interact and exchange information for service and repair previously not available online.

More than 70 percent of consumers indicated online service and pricing information is very important to extremely important when selecting a business to perform automotive services, according to a recent customer survey performed by Openbay. In addition, more than 80 percent were satisfied with receiving service pricing online.

“The automotive aftermarket is in desperate need of modernization and alignment with the modern day digital consumer. The team at Direct Tire and Auto Service is working hard to expand its digital footprint for all of its five locations. We are also dedicated to researching and selecting new and innovative tools to meet the needs and expectations of online consumers with an immediate need for automotive services. Openbay Profile is one of the many solutions deployed by all Direct Tire and Auto Service locations to align itself with the shift in consumer buying behavior,” said Barry Steinberg, president and CEO, Direct Tire and Auto Service.

“We are building the world’s most trusted and transparent automotive repair and service marketplace. Profile is an extension of the Openbay marketplace. Consumers want their automotive repair service buying experience to be easier, faster and they demand transparency in the process,” said Rob Infantino, founder and CEO of Openbay. “Openbay Profile enables automotive care businesses to deliver to the consumer a detailed understanding of what is involved in a service upfront making appointment booking seamless and without the need to call around or wait for a response from completing a web form.”

Advanced features of Profile steer the consumer through an easy-to-use, step-by-step guide to either select from a host of services or to describe the current problem they have encountered with their vehicle. Profile gathers consumer contact information, year-make-model of vehicle, and service preferences. Profile then automatically responds to the consumer with detailed service pricing outlining parts, labor, taxes and time required to deliver the service or in the event of a problem encountered, service options to identify the problem. Profile makes available to the auto care business all information gathered and service pricing generated to help with follow up and appointment scheduling among other capabilities.

Features of Openbay Profile include:

  • Branded online business profile – self managed
  • Ability for consumers to generate a request for automotive service
  • Openbay ASP – iOS and Android mobile app – monitors and reports on service request activity
  • Deals, specials and promotions for automotive services
  • Company contact, location, hours of operation
  • Display photos of business
  • About the business
  • Automotive services offered
  • Types of vehicles serviced
  • Warranty information
  • Ratings and reviews from Openbay and third party review providers
  • Respond to Openbay reviews
  • Amenities
  • Social links
  • Automotive certifications and training

Openbay Profile is available to automotive care businesses. A variety of plans are offered to meet the needs of a wide spectrum of businesses, from the single owner single independent automotive repair center, to national chains, to franchise dealerships. Openbay Profile paid plans start at $49 per location per month.

  • Tags:
  • customer service
  • Openbay
  • Shop management
Search for:
Show Full Article
Do you currently offer keyless entry programming services to your customers?


Copyright © 2019 Babcox Media, Inc. All Rights Reserved
  • Privacy Policy
  • Home
  • Brakes
  • Chassis
  • DriveTrain
  • Exhaust
  • Tire
  • Video
  • Podcasts
  • News
  • Webinars
  • Magazine Archive
  • Advertise
  • Subscribe
  • Contact Us