customer service Archives - Brake & Front End
Chassis Alignment

The source of the complaint can be the angles, electronics or tires.

AWD and ABS Services

AWD is always engaged and with the ABS brake modulator, can perform like systems with limited-slip differentials.

Laying Out Your Shop for ADAS/EV Repairs

With so many vehicles equipped with some form of ADAS, rethinking your electronics layout or plan might be in order.

Broken Springs

What is the cause for the failure? Why does it occur with specific vehicles? The answers might surprise you.

Why Do Vehicles Go Out Of Alignment

If camber, caster or toe are out of specifications, there is usually an underlying reason why. Solve the real problem.

Subaru Eyesight Calibration

All ADAS calibration procedures should start with the same steps no matter the make or the tools used for calibration.

Brake Problems

Reducing brake drag on late-model vehicles is not accomplished by a single component; it takes a system.

Locking Hubs and Axles

The leading cause of IWE failure is water finding its way into the vacuum lines under the hood and in the wheel well.

Electric Power Steering Diagnostics

Load management for steering systems.

Chassis Diagnostic Procedures

The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.

Read The August Issue Of ShopOwner Now

The August issue is full of technical and management content and is free to download and read.

Transmissions – CVT

Knowing what the common issues are & understanding the options available to isolate & fix problems are the keys to success.