1. Talk to the driver. Always ask questions at the time the vehicle is written up. Find out why customers think they
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Women auto shop owners aren’t rare anymore, but the story of Gina Paschall, owner of Triangle Tires in North Carolina, is definitely unique. According to The News & Observer in Raleigh, NC, Paschall, now 51, became a ward of the state at 5 years...
Go and enter the name of your shop at Google.com. Try putting quote marks around the name of your shop, like “Main Street Auto Care.” Now try entering the city where you are located with the name of your shop. What did you find? Your shop’s website?...
Price is often the biggest sticking point in an auto repair job. Some customers just have no feel for what certain services or parts cost, others have perhaps been treated poorly in the past (or are cheap), and some just flat out do not have the money....
Complaint The customer states the check engine light is on. Cause Connected a scan tool and found codes P0715 — Input/Turbine Speed Sensor “A” Circuit. At idle, allowed the vehicle to reach operating temperature, checked the transmission fluid...
Need a dose of good news for your business? Then hear this: The influx of new vehicles in the market will lay the foundation for bountiful aftermarket service and repair opportunities. And, with import vehicle sales continuing an upward climb, there...
Applies To: Honda Insight models with one-push start Customers might complain that when they shift into park and shut off the engine, that the power mode stays in On or Accessory. Honda says the culprit could be a misadjusted shift cable. If the...
When confronted with a fuel control problem on a modern vehicle, contributing writer Gary Goms normally uses short- and long-term fuel trims to determine if the problem is caused by one of many failures such as a vacuum leak or a leaking fuel pressure...
Hunter Engineering Company has launched a new technical and training channel on YouTube, called the Hunter Learning Channel. The Hunter Learning Channel features extensive training video playlists for every product category manufactured by Hunter....
NASCAR and Ingersoll Rand have announced a multi-year partnership designating Ingersoll Rand as the “Official Power Tools of NASCAR.” The multi-faceted agreement also designates Ingersoll Rand as an Official Partner of the International Motorsports...
Fluid evacuation systems in the automatic transmission service industry are commonly being used in lieu of traditional transmission service methods. The use of this method to replace the transmission fluid is a clean, efficient and safe way to remove...
Model: 2003 Oldsmobile Alero Complaint The customer states the engine is overheating. Sometimes DTC P0125 Engine Coolant Temperature (ECT) Insufficient for Closed Loop Fuel Control will be present. Cause Observed the engine coolant temperature...
If the charging voltage is low, or the alternator isn’t putting out enough current to keep up with the electrical loads that are placed upon it, don’t automatically assume the starter or alternator is bad and needs to be replaced (unless you’re...
In response to legislation requiring the reduction of copper in brake friction formulations, Bosch has announced that it now offers copper-free material in its premium-grade QuietCast and other braking...More
Co-owners of Madisonville Tire & Retreading, Dan Robinson and Duane Burns, are the third grand-prize winners of a pickup truck of their choice in the Alliance’s “Big Game Tailgate Party”...More
Complaint The customer states the check engine light is on. Cause Connected a scan tool and found codes P0715 — Input/Turbine Speed Sensor “A” Circuit. At idle, allowed the vehicle to reach...More
Need a dose of good news for your business? Then hear this: The influx of new vehicles in the market will lay the foundation for bountiful aftermarket service and repair opportunities. And, with import...More
MAHLE Service Solutions showcases its new interactive touch screen displays and new A/C units for processing R1234yf and R134a refrigerants at the 2015 MACS (Mobile Air Conditioning Society) Training Event...More
The Equipment and Tool Institute is starting off 2015 strongly with a record high membership statistic of 100 Members comprised of 88 Full Members and 12 Associate Members. ETI’s reputation in the...More
Fluid evacuation systems in the automatic transmission service industry are commonly being used in lieu of traditional transmission service methods. The use of this method to replace the transmission fluid...More
Model: 2003 Oldsmobile Alero Complaint The customer states the engine is overheating. Sometimes DTC P0125 Engine Coolant Temperature (ECT) Insufficient for Closed Loop Fuel Control will be present. Cause Observed...More
