Talking Shop Archives - Brake & Front End

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How (And Why) Your Internal Computer Should Be Rebooted

Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success.

Training Needs Change But Need For Training Doesn’t

Doug Kaufman speaks with Duane “Doc” Watson, technical trainer at Bosch, about today’s training opportunities.

Are Today’s Graduates Prepared To Be Tomorrow’s Tech Pros?

With a potential shortage of nearly 650,000 technicians on the horizon, who will fill the openings?

How Has The Pandemic Affected Customer Service?

Profits are up and business is booming – it’s all great news, right? Well, on the one hand yes, it’s likely you’re busier than ever – on the other, are you able to keep up? The pandemic has changed many aspects of the automotive aftermarket, from vehicle availability to parts sourcing. One thing that hasn’t

Industry Hits Jackpot in Las Vegas – Were You There?

The drought has ended and the return to trade shows has happened. AAPEX 2021 is in the books. And whether business as usual has now become business as possible, it was great to reconnect with the industry in Las Vegas. By all accounts, AAPEX 2021 exceeded the expectations of exhibitors and attendees. Business was booming,

Can We Turn Back The Tech Shortage Tsunami? (Podcast)

Everyone talks about the technician shortage but does anyone do anything about it? Well, yes. From educators to manufacturers to shop owners to industry advocates, people have been working for decades to promote the automotive industry as an attractive and profitable career option. Unfortunately, the shortage tsunami is real and has real implications for the

Here’s Why You Probably Need To Raise Your Labor Rate

If you’re a shop owner you’ve heard from your coaches and your industry suppliers that your labor rate is probably too low. Of course, you’ve heard from your customers that it’s far too high! Who do you believe? As long as you’re competitive to the shop down the street, there’s not much more you need

Training – What’s Needed, What’s New & What’s Next

There are only two ways a manager can impact an employee’s output,” said Andy Grove, who was CEO of Intel. “Motivation and Training. If you’re not training, you’re only doing half your job.” Talking Shop With Shop Owner – sponsored by AAPEX 2021 – is here to help you do the WHOLE job.With all of

How The Aftermarket Benefits From The Microchip Shortage

The global microchip shortage has the power to disrupt nearly every consumer purchase, from computers to TVs to refrigerators. But the automotive industry may be the most visible victim of the chip shortage. Drive by any new car lot and you’ll see that supply just hasn’t been able to keep up with demand. ShopOwner editor

Can You Keep Up With Technology and Business Changes?

Hey, what’s new? Ask that question these days any you’re likely to get a wide assortment of answers. Business continues to change at a dizzying pace – from technology in the car to technology in the shop. It may be no surprise that some shop owners and service advisors find it difficult to keep up.

Podcast: Shops Need New Ideas For Business Growth

From advanced technology under the hood to robotic devices keeping us between the lines, today’s cars are definitely NOT your grandfather’s Oldsmobile. And with all of the changes affecting business, this is probably not his independent repair shop either. Independent repair facilities deal with cutting edge technology and vehicle systems every day – but many

Podcast: Digital Data Will Define The Automotive Industry

Right to Repair promises unprecedented access to vehicle data, but that may not mean what you or your customers think it does. Joe Register, VP of Emerging Technology with the AutoCare Association, tells ShopOwner editor Doug Kaufman accessing the data stream and interpreting the information contained within are only some of the challenges facing the