The Best-Kept Secrets To Servicing Fleet Accounts
We all know that the industry is continuing to evolve, and you will be seeing your customers less often as time goes on. Accordingly, you will need to find ways to keep your service bays full. One way is through commercial accounts, which we will call fleet accounts. Now, I realize that fleet accounts may not be practical for some of you, but for those of you who are open to servicing such accounts, here are some tips you may want to consider.
Variable Valve Timing (VVT) Systems Play A Direct Role In Vehicle Emissions
By the early 1990s, almost all import automotive manufacturers had a successful variable valve timing (VVT) system in production. These systems offered higher performance from smaller displacement engines at higher rpm. As these vehicles exceeded their new car warranties, technicians learned the ins and outs of these systems and how regular oil changes could increase the life of VVT components. Now, the VVT is playing a direct role in vehicle emissions and the way gases are burned in the combustion camber.
High Gas Prices? Address This Customer Concern!
With gas prices so high, your customers are very conscious of how much money comes out of their pockets every time they are at the pumps. Interestingly, most of your customers feel helpless because they believe that there is nothing they can do to alleviate this issue, other than cut back on their driving. The good news for them, and for you, is that you can help!
Bill’s Quality Auto Care Lives Up To Its Name And Keeps Customers Coming Back For 19 Years
Bill’s Quality Auto Care Owner Bill Garcia was “green” before green was even popular. When he opened his shop in Simi Valley, CA, 19 years ago, it was a given that he would promote best practices such as recycling waste oil and metals. And he and his staff are always working to make the shop as energy efficient as possible.
Setting Your Goals In 2013
When it comes to setting your long-term goals, the best advice I can give you is to make sure that they all align with your core beliefs and that they are challenging enough to inspire you. As the leader of your company, you are not only responsible for setting the goals, but it’s your job to inspire your entire team as well. I am sure you will agree that you can’t inspire others if you are not inspired yourself.
The Customer Can Buy the Part for Less
A customer calls to tell you they discovered that they could have bought a part you sold them for less somewhere else. You can reduce those calls by doing a great car delivery that includes going over the repair order in detail, but when that call inevitably comes in, consider saying something like this …
The Ins and Outs of Variable Valve Timing (VVT) Systems and Their Role in Vehicle Emissions
By the early 1990s, almost all import automotive manufacturers had a successful variable valve timing (VVT) system in production. These systems offered higher performance from smaller displacement engines at higher rpm. Do you know that VVT is playing a direct role in vehicle emissions and the way gases are burned in the combustion chamber?
Tech Talk – Engine Innovations to Reach Government Fuel Standards
In recent years, the primary driving force behind engine innovation has been the never-ending quest for better fuel economy with little or no sacrifice in performance. Government regulations and rising fuel prices are forcing automakers to develop new technologies and powertrains that squeeze more power out of every drop of fuel while producing less pollution and greenhouse gas (carbon dioxide) emissions.
Osceola Garage: Distinguished By Delivering the Utmost Customer Repair Experience
When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn’t for him. But that wasn’t the end of learning for Marconi; far from it. The owner of the garage he was working at encouraged him to keep learning to be the best in his profession.
Are Your Techs Asking You for Recommendations?
When your techs come to you and tell you they’re stumped, if you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent a message to your techs that you’re more knowledgeable than they are, which is not going to build confidence in your employees. But then it gets worse; you’ve also taught them to come to you when they’re up against a wall. This is a lose-lose situation, in that if your recommendation doesn’t solve the problem, the tech will come back to you looking for your next recommendation because you now own the problem.