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How The Buy Local Movement Works For Your Independent Repair Shop

If you’ve ever seen a ‘buy local’ bumper sticker or stopped at the local farmers’ market on a Saturday morning, then you’ve seen the buy local movement at work. Through business alliances, local chambers of commerce and community events, the movement encourages consumers to support locally-owned, independent businesses because of the unique and rewarding benefits

Ken-Tool Celebrates Important Milestone

Ken-Tool, a leading manufacturer of professional tire service hand tools, will be celebrating an important milestone in 2015 – the 95th anniversary of the founding of the company by John A. (Jack) Kennedy in 1920. Kennedy, a world champion tire changer of the period, developed the Pacific Rim Tool, which revolutionized the tire service business.

Orio Acquires All Supplier-Based Nevs Tools For Production Of Spare Parts For Saab Cars

Orio AB, formerly Saab Automobile Parts AB, has signed a contract with Nevs, acquiring all the tools located at suppliers and used for producing Saab Original spare parts for all existing Saab models. This secures that Orio can ensure the long-term availability of Saab Original spare parts for all Saab cars globally. The company changed

Independent Rear Suspension Theory

Independent rear suspensions are becoming the norm on cars and SUVs of all sizes. The two main advantages of ­independent rear suspension are ride and handling. When you’re looking up at one of these from under a lift, keep in mind that alignment angles and the ­condition of the suspension are all connected in order

how independent rear suspension works
Service Adviser Pay Program Tips That Work

If you are looking to drive up your profits, you need to ensure you have service advisers that have the right attitude, aptitude and ethics. They will need to have the natural talent to sell, they will need to be well trained, and they will need to have the proper support systems in place. And

Dan Freeman, Industry Veteran of 50 Years, Takes a Look Back & A Look Ahead

A Cleveland, OH, native, Dan’s career began in 1964 working with his father who was in the wholesale/retail tire business, leasing space in a large discount store and selling passenger and truck tires. Fast-forward 50 years, and Dan, who’s been at the helm of Automotive Parts Associates (APA) for 25 years, looks back on his storied and successful career, and looks forward to giving back to the industry in his well-deserved retirement that begins later this month.

The Alliance Announces Winners In ‘Drive To DAYTONA’ Sweepstakes

The Auto Value and Bumper to Bumper parts stores’ “Drive To DAYTONA” sweepstakes brought more than 100 winners to the 56th running of the historic DAYTONA 500 race.

7 Tips On Delivering Extraordinary Service

Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts. This can help bring new customers into your shop, which is certainly important, but the value of your new customers diminishes if you’re unable to keep them coming back to you.

Shop Management: Ethical Sales And Full Disclosure

I am sure you will agree that in our industry there are a number of unwritten rules that shop owners have followed for decades. They know that they have to hire gifted technicians, stay at the forefront of vehicle technology, and can never jeopardize their relationships with their customers; just to name a few. Unfortunately, there is another rule that far too many shop owners (and service advisors) have believed in for decades. It’s a rule that’s been passed down from one generation to the next; the one that says that whenever you have first-time customers in your shop, and you discover that their vehicles need a lot of work, you are better off holding back on some of the recommendations.

The Alliance Announces ‘Drive To Daytona’ Sweepstakes Trip Winners

Aftermarket Auto Parts Alliance has announced the winners in its Auto Value and Bumper to Bumper parts stores’ “Drive To Daytona” promotion – one of the largest sweepstakes of its kind in aftermarket history. Each month from September through November 2013, eight qualifying technicians were chosen to win an all-inclusive trip for two to a full weekend of racing action at Daytona International Speedway for the Budweiser SPEEDWEEK 2014 event.