Mitch Schneider: The Sixth Day…
Recently, I received an e-mail that went straight to the heart of a question I’ve been struggling with for years: What do you do about the Sixth Day – Saturday? Is your shop open for business that day?
Bosch Partners with Popular Radio Hosts to Deliver Informative Public Outreach
The hosts of these popular automotive radio shows will present informative audio clips, vignettes and interviews with Bosch experts.
Customer Service Is Not a Strategy; It’s a Way of Life
That was the key message delivered by Robert Spector, author of “The Nordstrom Way,” during a recent SEMA webinar. “It’s the customer who determines whether your company will succeed or fail,” Spector advised. Spector explained that regardless of your job title, you are in the customer service department. “Excellent customer service is more than buying
Countdown to NACE & CARS Quality Educational Conference Begins
Topics and speakers to deliver true take-away value for attendees.
AMI Announces 2009 Zurich ‘High Octane’ Scholarship Recipient
The recipient receives $1,000 to be applied toward expenses to attend AMI seminars offered during the Congress of Automotive Repair and Service (CARS) in Las Vegas, Nov. 4-7.
New AMI ‘Live’ Online Training Course Shows How to Fix a Struggling Business
The course will demonstrate proven methods to increase earnings, improve finances, maximize production from advisors and technicians, and establish and achieve benchmarking goals.
AMI Announces 2009 Tom B. Babcox Memorial Scholarship Recipient
The recipient receives $1,000 to be applied toward expenses to attend AMI seminars offered during the Congress of Automotive Repair and Service (CARS) in Las Vegas, Nov. 4-7.
Jeep Fuel Problems Needn’t Be an Uphill Battle
The Jeep Grand Cherokee has been a dependable vehicle for many vehicle owners over the years. However, the SUV has had a few fuel system problem that has put Jeeps in repair shops. In this article, we’ll address some fuel system complaints that have plagued these vehicles.
MACS Announces Call for Board Nominations
Each year, the MACS Board of Directors receives a number of nominations for selection to the board ballot. The deadline for nominations is Sept. 30, 2009.
ASE Launches Online Practice Tests
The practice tests are half the length of the regular ASE tests and will provide useful feedback to the user in the form of a performance report and explanations for correct and incorrect answers.