Selling Services: The 10 Commandments for Selling Shocks & Struts
THOU SHALL PERFORM A VISUAL INSPECTION: The first step in selling ride control is the inspection process. A visual inspection of the shocks and struts can tell you a lot about the state of the ride control units. This is a chance to make sure the vehicle is road-worthy before you put your own life
Why Bearings Fail
When a bearing wears out, it is usually a case of inadequate lubrication, faulty installation or improper adjustment. For the repair to be successful, you must first determine why the previous bearing failed. For sealed hub units, examining the internal bearings and races is impossible. The most common failure pattern for bearings is for those
Hyundai: From Ball Joints to Brakes…
Uncovering Needed Repairs With Undercar Inspections The brake and suspension systems on Hyundai’s popular line of cars and SUVs are both undercar systems where problems can be detected during routine maintenance. From loose ball joints to worn-out brakes, it’s all there to be checked while the vehicle is on the rack for service and, oftentimes,
Service Guide: F-Series New Model 2004
A bold new look and some subtle changes probably best describe the 2004-and-up Ford F150. To the technician, it is the subtle changes that he or she needs to be aware of. Starting with the 2004 model year, Ford launched a new body style for the F150. The new body style truck is a new
Electric Power Steering
When a technology like hydraulic power steering has been around for so long, it is difficult for technicians and even the training establishment to deal with a new system like electric power steering. These systems abandon fluid logic for electronic logic. It is not a simple exchange of power steering fluid for magnetism. Wrapping one’s
Selling Services: Understanding the Importance of Bearing Grease
n overheating and excess grease purging* (leaking). Overheating occurs because the heat generated cannot dissipate correctly, continually building until damage occurs. When a bearing overheats and pushes out the grease, the sealing lip can be damaged and “blown out” in the reverse direction. When the grease amount is low, a grease starvation condition may be
Shaken, Not Steered
Wouldn’t it be great if various vibrations in the car were something that we could measure, sort through, select one and assign numbers to it that can be used to find its source? Wouldn’t be even better if we could determine by the numbers whether the vibration was a balance issue or excessive runout with
Diagnostic Solutions: Springs and Things
Maximizing Ride Control…Steering Response & Handling
Good Good Vibrations
Wouldn’t it be great if various vibrations in the car were something that we could measure, sort through, select one, and assign numbers to it that can be used to find its source? Wouldn’t be even better if we could determine by the numbers whether the vibration was a balance issue or excessive runout with
Alignment Update, Expensive Parking
It is a misconception that the number of bays determines success. Instead, it is the number of vehicles a bay can service in a day and the profitability of the repair order that often determines success. Adding extra bays to your shop is one way to add capacity, but it does not address the issue
Pointers from KYB Help Technicians Sell More Shocks and Struts
Statistics show that you’re probably not selling as many shocks and struts as you could. Maybe it’s because you haven’t considered the possible opportunities? There are actually three different categories to consider. Unfortunately, most shops don’t get beyond the first.
Runout Report
Dial Indicator 101