You Are Essential In This Chaotic Environment

You Are Essential In This Chaotic Environment

Shop owners, techs, service managers, parts and counter pros have made the DIFM (do it for me) segment what it is today.

Question: Is your business essential? 

Answer: A resounding YES! 

Shop owners, technicians, service managers, parts and counter professionals have made the DIFM (Do it for me) segment what it is today. You are the primary reason effective, affordable and reliable transportation continues across our country in good times and during challenging times.

On Friday, March 27, I made 10 random calls to repair shops across the Cleveland/Akron area. Here’s what I heard:

1. The sound of repair work was heard during most calls. The wonderful background noise of hoods closing, power tools churning and lifts lifting.

2. Business is steady. Phones may not be ringing as frequently as in previous weeks, but business continues. 

3. Could it change? Most agreed, but for now it’s one day at a time. One shop owner shared Friday actually was closer to normal following a much slower day on Thursday.

4. You are essential. Almost half of the owners or managers I spoke to commented on the vital and essential role of having their bays open for business.

I recognize the unprecedented nature of the COVID-19 virus; its disruption is causing isolation and lives being lost. My hope is that, before too much longer, this awful dilemma lifts and our lives become normal again sooner than later.

When this happens, be prepared. More than half of the 281 million light truck and passenger cars on the road are 11 years and older. 85.5 million of the 281 million are new to five years old. They’re coming your way as new car warranties expire.

Stay Healthy; Stay Ready.


You May Also Like

EV Charging

Charging will get better as technology improves and drivers change their behaviors.

I once worked with a technician you might call considerate. When he used a piece of equipment, he would ensure everything was clean and properly put away. For example, we had a five-gas analyzer used for state emissions testing. After every time he used the machine, the hose for the tailpipe probe was neatly coiled and hung on the machine. When he used the machine, the hose was laid on the ground and not dragged across the shop’s floor. He also was the guy who would dispose of the filters left in the oil drain by other technicians.

Being Happy Gets In The Way of Being Successful

Bryce Kenny says his greatest satisfaction comes from helping others to find the courage to chase their dreams. 

Quality Triumphs!

New technologies have changed how we interact with our cars. Now, replacement parts quality matters more than ever.

What ‘Family-Owned and Operated’ Really Entails

Having family as a part of your business creates a whole new dynamic that most people can’t comprehend.

It Ain’t Bragging If You Can Back It Up

It can be difficult to sit and read about yourself.

Other Posts

Laying Out Your Shop for ADAS/EV Repairs

With so many vehicles equipped with some form of ADAS, rethinking your electronics layout or plan might be in order.

Putting Yourself First For Safety

Policies and procedures are only as good as those following them.

ShopOwner’s October Digital Edition Is Available Now

The new issue includes technical and management articles and commentary and is free to download and read.

Why Is NHTSA Involved With RTR?

A closer look into NHTSA’s involvement with RTR.