customer satisfaction Archives - Brake & Front End
Live Axle Wheel Bearing Service

Replacing rear wheel bearings on a live axle rear suspension requires a few extra steps when compared to a unitized bearing.

CVT Transmissions

The point here is not to fear a customer complaint about a CVT transmission. 

Brake Boosters and Start/Stop Vehicles

For a vacuum brake booster to work, it needs a source of vacuum.

Vacuum Brake Booster Diagnostics

Vacuum brake boosters will probably be with us for a long time.

Suspension Upgrades – Selling Shocks and Struts

The question customers fail to ask is, what is “best” for their vehicle?

Chassis Alignment

The source of the complaint can be the angles, electronics or tires.

What ‘Family-Owned and Operated’ Really Entails

Having family as a part of your business creates a whole new dynamic that most people can’t comprehend.

AWD and ABS Services

AWD is always engaged and with the ABS brake modulator, can perform like systems with limited-slip differentials.

Why Do Vehicles Go Out Of Alignment

If camber, caster or toe are out of specifications, there is usually a reason why.

Subaru Eyesight Calibration

All ADAS calibration procedures should start with the same steps no matter the make or the tools used for calibration.

Locking Hubs and Axles

The leading cause of IWE failure is water finding its way into the vacuum lines under the hood and in the wheel well.

Chassis Diagnostic Procedures

The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.