Ceramic vs. Semi-Metallic Brake Pads: How They Work and What They’re Made Of
Your customers rely on their vehicles to get them safely from point A to point B, and they also rely on their brake pads and brake rotors to provide reliable stops each and every time. So how does the vehicle’s friction system work and what role do disc brake pads play? Once you understand how
What Constitutes A Complete Brake Job?
Complete, safe brake jobs are key. This video is part of the Group Training Academy.
Mercedes 4MATIC Diagnostics
The Mercedes-Benz 4MATIC all-wheel drive (AWD) systems have been around for a while now.
Understanding and Preventing Brake Noise
Silence noise with a complete brake job. This video is part of the Group Training Academy.
AWD and ABS Services
AWD is always engaged and with the ABS brake modulator, can perform like systems with limited-slip differentials.
ShopOwner’s November Digital Edition Is Available Now
The November issue includes technical and management articles and commentary and is free to download and read.
Brake Pads – Customer Questions
Consumers have questions about brake pads. They ask us, so we figure we’ll share them so you can be prepared.
Spotting Brake System Failures
The main culprit of friction material separation is typically corrosion.
For Better Customer Relations, Be A Better Listener
For a service advisor, asking questions and letting the customer explain can be a great diagnostic tool.
Chassis Diagnostic Procedures
The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.
