Gross & Stevens: Putting Customers First In A High-Tech World
In a day and age where Internet presence is often expected, Gross & Stevens, a preeminent brake and wheel service repair shop in Visalia, Calif., is bucking the trend and focusing on something else: good, old-fashioned customer service.
June/July Digital Edition Of TechShop Magazine Is Now Available
Access the easy-to-view digital version that features articles on diagnosing a P1A10 Code on a Ford Escape Hybrid, 10 Cordless Tool Myths and the latest equipment and tool industry news and products.
Top 5 Tools: Dave Patterson, St. Louis Airport Authority Auto Shop
The Top 5 Favorite Tools of Top Technicians
Timing Belt Installation On Jeep’s 2.4L PowerTech Engine
Recommended timing belt replacement for the PowerTech 2.4L engine used in the Jeep Liberty/Wrangler is 120,000 miles. So, if you are seeing some of these vehicles in your shop with that kind of mileage, it might be a good idea to talk to your customer on scheduling a timing belt replacement.
Tech Tip: Ford/Mercury Experiences Loss Of Second And Fourth Gear
Some 2007-’08 Escape and Mariner vehicles equipped with a CD4E transmission may experience a loss of second and fourth gear. Begin the service procedure by checking the transmission fluid condition. Refer to Workshop Manual (WSM), Section 307-01A.
Does the fluid condition pass evaluation?
Westside Auto Pros: Internet-Savvy Shop Still Going Strong After 16 Years
In today’s ever-changing digital media landscape, with thousands of tweets per minute and videos going viral every day, it’s becoming more and more important for shop owners to stay on top of marketing technology. Ron Haugen, owner of Westside Auto Pros in Des Moines, IA, has seen first-hand how a well-mastered, intentional social media plan can attract new customers.
Strategies For Success In Building World-Class Automotive Repair Shops
We are also in an era whereas with each passing day technology is making pricing more accessible to the general public, customer expectations of transparency are at an all-time high, and social media is providing your customers with a platform for sharing their opinions. Miss just one of these, and you will struggle to grow your business.
Top 5 Tools: James Rosson, Rosson Radiator A/C Repair Shop
The Top 5 Favorite Tools of Top Technicians
Tech Tip: Coil-On-Plug Misfire Diagnostic Tips For Ford/Lincoln/Mercury Engines
The misfiring cylinder must be identified through Self-Test misfire codes or through WDS Power Balance. Rule out base engine problems; rule out fuel problems; and then look at
ignition problems (be sure to rule out coil primary circuit issues).
Around The Shop: Duebber’s Automotive In Cincinnati, Ohio
If there’s one steady theme running through 40 years of business at Duebber’s Automotive in Cincinnati, OH, it’s stellar customer service. It’s the tradition passed from the original two-bay shop founded in 1973, to the eight-bay shop transitioned in December to the capable hands of current owner, Marc Duebber.