Smart Phone, Dumb Customer: The Abuse of a Service Writer with Technology
If you have worked the front counter at any shop, you can tell a lot about a customer as they walk from their car to the front door. It is a talent all service writers develop.
Tech Feature: Controller Area Network (CAN) Bus Topology
At the typical repair shop, six-year-old vehicles (and there are 184 million of them on the road today) are some of the most common vehicles driving into the bays. And, since these vehicles are out of warranty, they will fuel service opportunities for the aftermarket and require more attention from independent repair shops like yours. In particular, one growing service area is diagnostics, especially as it relates to the expanding electronic content in today’s vehicles.
Tech Feature: Diagnosing Diesel Injector Problems
Injectors can fail in ways other than becoming just worn out or tired. Diesel guru Bob McDonald discusses common and not so common injector fails.
Oceanside Transmission: Specialization And A Unique Business Plan Foster Partnerships With Other General Repair Shops
While Oceanside Transmission has been in business since 1989, the way Owner Dean Kuhn does business hasn’t changed. Gone are the transmission-only shops of the past; to survive, a change in business model was a must.
Top Tech: The Sky’s NOT the Limit
When it comes to finding new customers for the shop, Kim Brant looks outside the box.
Tech Tip: Reduced Engine Power Message Displayed on GM Vehicles
Some Escalade, TrailBlazer, Silverado, Tahoe, Yukon, Sierra, HUMMER and other GM SUV/truck owners may comment on an illuminated malfunction indicator lamp (MIL), with a
Reduced Engine Power message displayed.
A Great Catch! Win A Bass Pro Shops Gift Card
Send in your list of your five favorite tools and equipment that help you most in the shop, and you could be chosen to win a $25 gift card for Bass Pro Shops.
Maximizing Current Ramping Techniques In The Shop
Although modern on-board diagnostic systems are becoming far more comprehensive than in years past, it’s still important to know how to use a lab scope and inductive current probe to analyze the amperage flow through the primary ignition and fuel pump circuits.
Tips to Keep the Shop Clean from Top to Bottom
To help automotive shops improve cleanliness and productivity, Cintas Corporation offers 10 tips for maintaining a clean shop environment. 1. Plan daily floor maintenance. Shop floor cleanliness is increasingly important as many technicians take customers into the service area to discuss their vehicle’s condition. To keep floors in the service area clean, develop daily floor
Tech Tip: Infiniti EVAP Leak DTC Diagnosis – DTCs: P0440/P0442/P0455/P0456/P1440/P1456
Applied Vehicles: 1998 and later Infiniti vehicles with an EVAP service port. DTCs: P0440, P0442, P0455, P0456, P1440 and P1456 If one or more of the DTCs listed above related to EVAP system leaks is found stored in Self Diagnosis, use the Repair Flow Chart shown in Fig. 1. Use the EVAP system diagram (Fig.