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Loss Leader: Lost Cause?

It seems like there are always certain services that are routinely performed by repair facilities at a loss. Sure, they might generate enough revenue to pay for the direct expenses of doing the job, such as parts and technician labor, however, they often fail to make their needed contribution to the overhead expenses of owning

Ride Control Repairs

Keeping Your Customers’ Tires Glued to the Road

Management: Tools for Selling Ride Control

It has been estimated by one ride control manufacturer that 80 percent of vehicles in junkyards still have their original shocks or strut units. Part of the reason is that selling shocks and struts is difficult. It is an item that when it wears, it does not cause the vehicle to stop running. When it does wear, the driver is usually not aware of how bad it really has become.

Selling Services, Tools for Selling Ride Control

It has been estimated by one ride control manufacturer, that 80 percent of vehicles in junkyards still have their original shocks or strut units. Part of the reason is that selling shocks and struts is difficult. It is an item that when it wears, it does not cause the vehicle to stop running. When it

Viewpoint: Quality not Price

During the AAPEX show in Las Vegas, I visited the lower level where many overseas companies were exhibiting aftermarket parts. In small 10’x10’ booths arranged by country, they displayed their wares in hopes of a buyer. The former underground parking structure of the Sands Hotel and Casino was filled with the two best things America

Alternator Altercation Electricity Fundamentals

Electrical principles, like voltage, amperage and resistance, can be described as cars passing along the roadway. Voltage was referred to as the vehicle’s speed, amperage as the number of vehicles on the road at the same time, and resistance as potholes in the road’s surface. Basically, electricity is a supply of atoms with an excess

When To Replace Steering Knuckles and Arms

Alignment Angles Provide First-Hand Clues You’ve seen it a hundred times. A vehicle comes in with abnormal wear on a front tire. It looks like camber wear. One shoulder is badly worn, but the other front tire appears to be OK. You put it on your alignment machine and check camber and toe. Sure enough,

Bleed and Flush Pointers

As we all know, a bleed and flush is really two separate processes that many times overlap on the same job. Bleeding the system is done to remove all air from the hydraulic system, while flushing is performed to replace the fluid. More and more shops are performing a variety of fluid flush services as

Toyota Chassis & Suspension

Toyota builds some of the most durable cars and trucks on the market. And, there are models for every segment of the population, from eco models that only exhaust drinkable water into the atmosphere, to large luxury models in the Lexus line. With that said, the fact is, there will still be components that can