The 10 Commandments for Selling Shocks and Struts
The first step in selling ride control is the inspection process. A visual inspection of the shocks and struts can tell you a lot about the state of the ride control units. This is a chance to make sure the vehicle is road-worthy before you put your own life at risk. Also, always make sure that there is enough gas in the tank.
Selling Services: The 10 Commandments for Selling Shocks & Struts
THOU SHALL PERFORM A VISUAL INSPECTION: The first step in selling ride control is the inspection process. A visual inspection of the shocks and struts can tell you a lot about the state of the ride control units. This is a chance to make sure the vehicle is road-worthy before you put your own life
Electric Power Steering
When a technology like hydraulic power steering has been around for so long, it is difficult for technicians and even the training establishment to deal with a new system like electric power steering. These systems abandon fluid logic for electronic logic. It is not a simple exchange of power steering fluid for magnetism. Wrapping one’s
Engineering: What Goes Up, Must Come Down!
Validating that the vehicle brake system is capable of getting the vehicle down a mountain is one of the major tests that occurs during the development and “prove-out” of the vehicle. In most cases, the manufacturer or the brake system supplier will test the vehicle on the road. This is also where a lot of
Avoiding Those Hi-Tech Returns
One of the more common complaints these days from jobbers and retailers when dealing with electronic powertrain control modules (ECMs/PCMs) is the relatively high number of defective returns, exchanges or warranty claims demanded by repair shops. Yet, of all electronic parts that come back defective, ECMs tend to be the ones most often misdiagnosed. This
Steering Position Sensors: Keeping on Track
The steering position sensor’s basic function is to monitor the driver’s steering inputs. This includes the angle of the steering wheel and/or the rate at which the driver is turning the wheel. The information may be used to vary hydraulic pressure in a variable-assist power steering system, or by a stability control system to improve
Travel Troubles En Route to the Big Easy
It sounds like a bad barroom bet: Buy a $250 car and drive it from New York to New Orleans and back. This is what a recent cross-country rally did when it challenged 28 competitors to take on the roads in a junker, jalopy or beater for the top prize of $1,500. The inaugural running
Fundamentals of Electrical System Diagnosis
Electrical principles, like voltage, amperage and resistance, can be described as cars passing along the roadway. Voltage would be the vehicle’s speed, amperage would be the number of vehicles on the road at the same time, and resistance would be the potholes in the road’s surface. Basically, electricity is a supply of atoms with an
Diagnostic Solutions: Wheel Bearing Diagnosis
PROPER PROCEDURES AND CORRECT TOOLS PREVENT COMEBACKS Although wheel bearings are often the most neglected part of the vehicle, they nevertheless have a critical job to do, and in most cases, do it very well. Not only are wheel bearings designed to support the weight of the vehicle and allow it to travel over a
Management: Our Business is Still a ‘People’ Business
Can you imagine a business where you didn’t talk to your customers? The orders would appear on the printer or the cars would be lined up in the parking lot each morning just waiting to be serviced.