Paul Marquardt Named 2010 NAPA/ASE Technician of the Year
Marquardt, who owns Northwood’s Auto Techs in Rhinelander, WI, was recognized with the annual award for his excellence in the automotive repair and maintenance industry.
Customer Service Is Not a Strategy; It’s a Way of Life
That was the key message delivered by Robert Spector, author of “The Nordstrom Way,” during a recent SEMA webinar. “It’s the customer who determines whether your company will succeed or fail,” Spector advised. Spector explained that regardless of your job title, you are in the customer service department. “Excellent customer service is more than buying
AMI Announces 2009 Zurich ‘High Octane’ Scholarship Recipient
The recipient receives $1,000 to be applied toward expenses to attend AMI seminars offered during the Congress of Automotive Repair and Service (CARS) in Las Vegas, Nov. 4-7.
2009 GAAS Scholarship Winners Added to Website Alumni Section
This listing shows the names of scholarship recipients (68 U.S. students and seven Canadians) and the awards they received.
‘Big Daddy’ Don Garlits to Return to NHRA Drag Racing
Garlits will make his first appearance in organized drag racing in six years.
Your New Car Dealership Closed? Don’t Worry; You Have Many Options
Consumers worried that their local new car dealership closed can rely on a network of 130,000 independent repair shops capable of performing service and repair on any vehicle regardless of its age, make, model or condition, according to the Car Care Council in response to an unprecedented number of inquiries from concerned motorists.
Saint Robert, MO, Resident Wins NAPA Trick Truck Award at the 4th Nashville Nationals
NAPA AUTO PARTS, the Official Auto Parts Store of the Goodguys Rod & Custom Association, awarded Saint Robert, MO, resident Mark Sundell the NAPA Trick Truck award at the 4th Nashville Nationals for his 1937 Chevy truck.
Winning the Business Championship, Made Easy
Several years ago, a friend of mine, who had just retired from Indy Car racing asked me to give a dinner presentation to a group of young race drivers. “Tell them what you learned as a business executive that can help them mount a successful racing effort,” my friend requested. As I thought about it, I realized that while my business career, training and education had taught me a lot about business tactics, management skills and marketing strategies, that same business experience left out the most important training of all: How to build a successful team.
Jamestown, IN, Residents Win NAPA Trick Truck Award at 21st Hot Rod Nationals
NAPA AUTO PARTS, the Official Auto Parts Store of the Goodguys Rod & Custom Association, awarded Jamestown, IN, father-son duo Lowell and Justin Wilburn the NAPA Trick Truck award at the 21st Hot Rod Nationals in Indianapolis for their 1953 Ford truck.
AAMCO Launches Largest Advertising Campaign in Company History
AAMCO this week unveiled a $30 million advertising campaign, the largest in the company’s 46-year history, to remind drivers that AAMCO is there for them during these tough economic times.