Polk Study Finds Rising Gas Prices Getting Personal
Consumers are telling auto manufacturers they want fuel-efficient vehicles; they are reducing how much they drive and they will factor the price of gas into decisions concerning both the timing and type of vehicles they purchase, according to results from a public opinion poll and forthcoming study by the Polk Center for Automotive Studies.
Eyeball Estimates: Stop Using Percentages if You Cannot Show Your Work!
I have been seeing a lot of estimates recently that project how much “life” is left in the brake pads. This number is often expressed as a percentage. While I do realize that it is a number most customers might be able to understand, it is misleading and often inaccurate. The typical estimate says, “20
Tire Speed Ratings
The Alphabet Soup Debate
Aftermarket Update
Las Vegas – It’s on everyone’s mind: How do you find better customers? That question was posed during a special event held during Independent Warehouse Distributors’ (IWD) recent national membership meeting. IWD’s meeting, held March 30 through April 1, was the 20th annual such meeting for the Connecticut-based program group. It was held at the
Diagnostic Dilemmas: Navigating OBD II Scan Tool Diagnostics
Although some hybrid OBD I/OBD II versions existed as early as 1994, the current version of OBD II was introduced in 1996. Because OBD II is a scan tool-based diagnostic system, diagnostic techs have become much more reliant upon the scan tool as a primary method of diagnosing malfunction indicator light (MIL) issues. In addition
Viewpoint: Criminal Inspection
I often work on co-worker’s cars in the BRAKE & FRONT END company garage. Some of the pictures that you see in this magazine are taken while I am working on their cars. Usually, beer and a home-cooked meal are all that I ask for in return for my work. But, a recent case in
Engine Maintenance: Head Gasket Failure Symptoms and Diagnosis
Over the last decade, the engines that have been used in the Honda and Acura line of cars and SUVs not only deliver many miles of service, but their performance level sets a standard that few car makers in their class have been able to match. Additional proof of both the reliability and potential of
The Top 5 Favorite Tools of the Country’s Top Technicians
Dan & Kris Cesena Honda Hospital, Inc. San Mateo and Milpitas, CA Our top five favorite tools (and why) are: The Snap-on MicroVAT Battery/Starter/Alternator Tester. Why? Well it makes it much easier to test batteries, alternators and starters; it has an infrared port, which sends the data to an optional thermal printer; and with these
When it’s Time for a Rebuilt Engine Installation
I noticed the Toyota 4WD truck as soon as I turned into the parking lot on Monday morning. I knew the owner because we’d been servicing his vehicles for a number of years, and I was always impressed by how clean and straight the truck was for its age. It was parked kind of crooked,
Don’t Be in the Dark About Vehicle Lighting Issues
With Daylight Saving Time (DST) taking effect at the end of October in most of the U.S., darkness falls a little sooner. However, with less light comes more opportunity for your shop. In my opinion, vehicle lighting is an overlooked service. While driving, I often notice many vehicles that have lighting systems that are not