Editor’s Notebook: Technicians Represent the Fabric of Automotive Repair Excellence

Editor’s Notebook: Technicians Represent the Fabric of Automotive Repair Excellence

Finding and keeping good technicians tops the “main concerns” list of most automotive service providers today. Not only are technicians responsible for servicing and repairing a growing import car parc, but they play a crucial role in a shop’s overall customer service experience, so they are your most valued resources.

Think about your technicians’ credentials. Their expertise allows them to deliver quality repairs that are done right the first time. Their commitment to training elevates their skills and helps build your shop’s image. Their customer service skills and professional repair ethics solidify your customers’ trust and confidence in your shop.

Keeping good, skilled technicians requires energy, effort and dedication. Consider the following factors in your retention efforts:

  • Ownership. Make your technicians feel like they’re an integral part of your business. Let them know you value their opinion and inspire them to offer suggestions and make recommendations. Encourage them to share best practices with one another as a means to increase their efficiency and expertise. Tell them that their contributions are a vital part of your shop’s success.

  • Investment. Realize that your technicians represent a significant investment in time and money, considering the costs associated with finding good people and training them. As with any asset, you want a significant return on investment. The longer an employee stays with your shop, the higher your return.

  • Training. Support and encourage your technicians’ training efforts. Help them make a commitment to regular training to hone their skills, and increase their ability to handle more repairs with greater precision and efficiency. Take steps to applaud their knowledge and expertise by promoting their certifications and posting their certificates in your shop’s customer waiting area.

  • Incentives. Consider boosting the number of benefits you offer. In a recent survey of ImportCar readers, we asked employers which benefits they offered from a list of nine common benefits. Of the respondents, 87% offer work clothes; 83%, paid vacation; 77%, allow working on own cars after closing; 71%, paid training; 71%, hospitalization/health coverage; 45%, paid sick time; 31%, bonus plan; 21%, dental coverage; 21%, pension plan; 18%, life insurance; 16%, tool allowance; and 8%, profit sharing.

Your technicians are the fabric of your shop’s success. Realize that holding on to them represents the cornerstone of its future.

You May Also Like

Standard Motor Products Announces 123 New Numbers

The release provides new coverage in 53 distinct product categories and 47 part numbers for 2023 and 2024 model-year vehicles.

Standard Motor Products, Inc. (SMP) announced the introduction of 123 new part numbers in its March new number announcement. The release provides new coverage in 53 distinct product categories and 47 part numbers for 2023 and 2024 model-year vehicles.

Internal Combustion Engine (ICE) Segment

Standard’s Fuel Injection program has expanded with eight GDI High-Pressure Fuel Pumps and GDI High-Pressure Fuel Pump Kits. Standard’s line of Variable Valve Timing components also grows with this release. VVT Sprockets have been added for Ford vehicles through 2023, and VVT Solenoids are new for General Motors vehicles. Oil Filter Housing Assemblies are new for popular European vehicles, and Oil Coolers have been added for Nissan and Subaru vehicles. Adding to Standard’s extensive Electronic Throttle Body program, new numbers have been introduced for the 2022 Ford Bronco Sport and 2022-20 Ford Escape, the company said.

BendPak Founder Don Henthorn Passes Away

Grew company from small machine shop to global leader in car lifts and garage equipment.

ASE Practice Tests Available Online

You can get a good idea of what to expect by adding the official ASE practice tests to their study plans.

AACF Celebrates 65 Years Serving the Aftermarket

AACF will be announcing more details about this commemorative fundraiser April 1st.

Auto Care Association Launches REPAIR Act Video

The goal is to emphasize the need for federal REPAIR Act legislation, according to the Auto Care Association.

Other Posts

Were things better when they were simpler? Probably not.  

Last month, Andrew Markel purchased a 1982 Chrysler New Yorker for $1,500.

1982 Chrysler New Yorker
AI Hallucinations

There are three things to look for when trying to determine if AI has created an image:

Valvoline Celebrates Female Service Center Employees

Valvoline is launching a social media campaign led by its female experts who are sharing automotive preventive maintenance tips to promote accessible vehicle care for all.

ASE Education Foundation, Goodguys Continue Partnership

Goodguys is one of many industry relationships the foundation has developed to help solve the technician shortage.