Mary DellaValle, Author at Brake & Front End
MPA Releases ‘Part Smart’ Training Videos

From common knowledge to vehicle specific, two new MPA ‘Part Smart’ videos cover a range of knowledge, the company said.

AMN Drivetime: Cal Ganda’s Continental Journey

Ganda embodies servitude leadership, prioritizing team success and customer-centricity.

FCS Introduces 42 New Numbers in May

Complete strut assemblies, shock absorbers, shock absorber assembly kits and suspension struts for popular VIO applications are included.

BendPak to Debut Eight-Armed Car Lift Concept at NADA

Octa-Flex improves technician productivity, convenience and ergonomics, according to BendPak.

Winning The Customer Care Game

Putting customer care first can have a measurable impact on your bottom line.

Seasonal Vehicle Maintenance Opportunities Emerge

As consumer spending recovers, what type of rebound in delayed vehicle maintenance services will dealerships see?

Dan Freeman, Industry Veteran of 50 Years, Takes a Look Back & A Look Ahead

A Cleveland, OH, native, Dan’s career began in 1964 working with his father who was in the wholesale/retail tire business, leasing space in a large discount store and selling passenger and truck tires. Fast-forward 50 years, and Dan, who’s been at the helm of Automotive Parts Associates (APA) for 25 years, looks back on his storied and successful career, and looks forward to giving back to the industry in his well-deserved retirement that begins later this month.

Engagement, Ownership Boost Employee Pride And Performance

The degree to which your employees can impact your bottom line hinges on their level of engagement and sense of ownership in the shop’s success. When engagement is high, performance follows, as does key business-building factors like service excellence and outstanding customer service.

Age Of Convenience Dictates Streamlined Communication Methods

The manner in which the majority of your customers prefer to communicate about vehicle service is changing, as their need for convenient and easy information access accelerates. You likely have noticed that their attitudes and expectations are vastly different than what you were used to encountering. There are great opportunities for every business owner to reach their customers and prospects more effectively by embracing e-communication channels like email, social media (Facebook/Twitter) and texting.

Editor’s Notebook: Time On Your Side, Averting Typical ‘Time Stealers’

Time could be your biggest ally at the onset of the new year as you think about ways to increase your shop’s profitability and productivity. But how many times have you said, “If I only had more time?” While you have good intentions of making the best use of your time during the course of your busy day, there are inevitable distractions that prevent you from doing just that.

Editor’s Notebook: Marketing To Women Should Be One Of Your Top Priorities

In case you haven’t noticed, female buying power is on the rise. Women account for about 85% of all automotive sales in U.S. households, and 50-65% of customers at automotive service centers are women. And you know what that spells? Opportunity.

Editor’s Notebook: New VIO Dynamics Offer Expanding Service And Repair Opportunities

As a service provider to this evolving vehicle fleet, a better understanding of market conditions will help you identify growth opportunities and target business plans for the future.