This customer chose an interesting solution when the air ride suspension on his SUV started to leak. The rubber block looks like a wheel chock wired to the trailing arm of the suspension. I am sure the ride was not the most comfortable.
Presenting your customer with inspection results and benefits of replacement will help sell the job.
Your typical customer is not like you; their point of view is completely different. You must understand what they know and what they value when it comes to their transportation. The old proverb “walk a mile in their shoes” applies to advising customers about shocks and struts.
Selling ride control is difficult. If you just sell them shocks and struts, you are asking the customer to exchange money for a parts and service. Advising and educating a customer about the condition of their car or truck is easy. Presenting your customer with inspection results and benefits of replacement will sell the job without even asking for the sale.
What is the cause for the failure? Why does it occur with specific vehicles? The answers might surprise you.
Reflashing and reprogramming is a necessary service for repairing vehicles.
Let’s take a closer look at adjustable shocks and struts, what they do, and how one should go about adjusting them.
It’s important to remember not to miss a worn joint. If a ball joint fails, the driver loses control of the vehicle.
Tesla’s air suspension is “smart” because it uses GPS information and vehicle speed to adjust suspension ride height.
If one of these sensors is replaced, it must be calibrated after it is installed.
The noise may be originating from the front lower control arm front bushing. Here’s how to correct it.
Diagnostic tips to aid your repair efforts.
