2020 brought unprecedented difficulties to shop owners – but in many cases there were significant opportunities as well. From customer service to employee training to supplier relationships, modern technology has helped solve some of the industry’s oldest challenges. Doug Kaufman speaks with Chris Boshaw, president and CEO of Shop Boss and Cavan Robinson, general manager of Shop Boss.
A catalytic converter may seem simple – but how does it do what it does and what happens when it doesn’t?
Common wisdom tells us that cats have 9 lives – you just can’t kill ‘em. Or, if they go missing, must wait and they’ll eventually come back. As a shop owner, of course, those facts are far from realistic - at least when it comes to the most important and enigmatic cat in the shop, the Catalytic Converter.
The automotive industry’s future is likely to be better, more exciting and a lot closer than we imagine.
Address safety and training challenges before they’re a problem to prepare for an influx of electric vehicles.
Doug Kaufman and Philip Austin discuss real-world questions technicians ask Austin during Shop Squad training classes.
Follow along as Doug Kaufman and Philip Austin discuss real-world questions shop owners ask.
Discover how to quickly retrieve codes, access exclusive repair information, and develop a strategic plan for optimal diagnostic results. This video is sponsored by Bosch.
AAPEX event featured experts sharing national TPMS service issues severely impacting shops and parts retailers.
Kritzer worked his way up from the shipping and receiving department to president and CEO.
Be sure to watch the conclusion of this year’s Road to AAPEX.
