Tech Tip: Noise, Vibration and Harshness Diagnosis
Since the earliest days of the automotive service business, "squeak and rattle" diagnostics has become a euphemism for low-profit, nuisance repair work. Unfortunately for those of us in the auto repair business, even our best customers have the occasional need for noise, vibration and harshness (NVH) diagnostics. On the plus side, if NVH diagnostics are approached in a methodical manner, profitability and customer satisfaction can be greatly improved.
Diagnostic Solutions: Noise, Vibration & Harshness Diagnosis
Since the earliest days of the automotive service business, “squeak and rattle” diagnostics has become a euphemism for low-profit, nuisance repair work. Unfortunately for those of us in the auto repair business, even our best customers have the occasional need for noise, vibration and harshness (NVH) diagnostics. On the plus side, if NVH diagnostics are
Tech Tip: Diagnosing a Toyota that Pulls in One Direction
If you encounter a 2000 Toyota Camry 3.0L that pulls in one direction when applying the brakes, one of the following scenarios could be the likely cause.
Tech Feature: Larry Carley Offers His 10 Commandments for Selling Shocks and Struts
The first step in selling ride control is the inspection process. A visual inspection of the shocks and struts can tell you a lot about the state of the ride control units. This is a chance to make sure the vehicle is road-worthy before you put your own life at risk. Also, always make sure that there is enough gas in the tank.
Tool Storage: Buying a Toolbox is Like Buying a House — For Your Tools
The journey of a thousand miles starts with just one step. Deciding what new tool storage system you want can feel like that kind of journey. As the single largest purchase you are ever likely to make in your career as a technician, it is an important one! In fact, other than your home and
Tech Tip: Don’t Turn Away Clutch Replacements
Clutch replacement does not have the prestige of driveability diagnostics, but at times, it pays better. Some shops turn away clutch replacements in fear of comebacks and lost productivity. But, clutch replacement offers the shop opportunities to sell additional services that might slip past the bottom line.
Time and a Half
One of the hot-button issues in the independent automotive service industry is how to charge for diagnostic time. Currently, the debate is framed by two basic schools of thought. The practitioners of the first school are the shop managers who regard “free diagnostic code reads” as a marketing expense needed to lure potential customers into
Tech Tip: Replacing Shocks and Struts
The primary purpose of a shock absorber (or strut) is to control suspension movement. This is done by a piston moving fluid through a series of valves within the shock or strut housing. The valves control the damping rate of the shock throughout the travel of the piston. The damping characteristics are engineered to complement the suspension of each vehicle.
Tech Tip: New Shocks and Struts Can Improve Vehicle Handling
Shock absorbers and struts dampen the motions of the suspension to provide a smooth, comfortable and safe ride. Some OEM shocks have electronic valving that allows the driver or a body control module to adjust the dampening characteristics of the shocks or struts to changing driving conditions. Electronic dampers may use a solenoid or an electric stepper motor for this purpose. The latest technology is to use a special "rheological" magnetic fluid that changes its viscosity when a current is passed through it.
Selling Services: Shock & Strut Replacement
The primary purpose of a shock absorber (or strut) is to control suspension movement. This is done by a piston moving fluid through a series of valves within the shock or strut housing. The valves control the damping rate of the shock throughout the travel of the piston. The damping characteristics are engineered to complement