Mitch Schneider: Managing in Times of Great Change
What do you do when nothing seems familiar anymore? When every challenge appears different and somehow inconsistent with anything you’ve ever seen before? It’s easy to say "Improvise. Adapt. Overcome." But, this isn’t the Marine Corps. And, if that’s all you’re doing, if everything you face is an exception to the rule because none of the rules seem to apply anymore, every day is an endless nightmare of crisis management, damage control and, if you’re lucky, failure analysis.
Schrader Adds Four New TIA-Certified Automotive Tire Service (ATS) Instructors
Schrader-Bridgeport International, Inc. announces that four employees and representative agents have been added to the company’s roster of Certified Automotive Tire Service (ATS) Instructors as designated by the Tire Industry Association (TIA). Schrader’s Certified ATS Instructors are available to educate technicians and improve their skills and ….
ASA Announces North Carolina Venues for Service Information Workshops
The Automotive Service Association (ASA) has announced it will host three free Service Information Workshops in North Carolina. Designed to educate shop owners and technicians about the availability of service information to automotive repair shops, the next workshops will be held in ….
Editor’s Notebook: Take a Good Look in the Mirror… Reflections on Customer Satisfaction & Service
As the challenge to win and retain customers becomes increasingly more difficult, taking a detailed look at your business’ policies and practices, especially as they relate to the outside world, should rank among your most important growth strategies. How customers perceive your shop in terms of quality repairs, expertise, knowledge and professionalism can make or
AMI Announces Applications for the $1,000 AES ‘Building a Learning Culture’ Technician Scholarship
The Automotive Management Institute (AMI) is accepting applications for the new $1,000 Automotive Electronics Service, Inc. (AESWave.com) "Building a Learning Culture" Technician Scholarship. AMI’s resource development effort, EXCEL, in conjunction with AESWave.com established the scholarship to help automotive service professionals obtain the management education and ….
NGK Spark Plugs Expands Manufacturing Base in U.S.
NGK Spark Plugs (U.S.A.), Inc. recently marked the opening its third manufacturing facility in the U.S. with a grand opening ceremony on Monday, May 19, 2008 for its new state-of the-art plant, located in Sissonville, near Charleston, WV ….
Management: 10 Ideas to Improve Employee Retention
Marketing gurus say it’s less expensive to keep an existing customer than it is to go out and attract a new one. The same can be said for a good technician. There has been a lot written through the years about a technician shortage. In research we’ve conducted on this subject, we found that roughly one-third of shop owners are looking to hire a "qualified" technician. Once you find that ….
Ten Ideas to Improve Employee Retention
Marketing gurus say it’s less expensive to keep an existing customer than it is to go out and attract a new one. The same can be said for a good technician. There has been a lot written through the years about a technician shortage. In research we’ve conducted on this subject, we found that roughly
Management: 10 Ideas to Improve Shop Profitability
Profitability is the number one concern of shop owners across the country. In research we’ve conducted through the years, we found that roughly one-third of shops experience sales growth compared to the prior year, one-third said sales were flat and the last third reported sales lower than the prior year. As the cost of running a shop continues to escalate, it’s important to always ….
Auto Value/Bumper to Bumper Presents Elliott’s Neighborhood BBQ Sweepstakes Customer Promotion
Auto Value/Bumper to Bumper presents the ultimate customer party package promotion – Elliott’s Neighborhood BBQ Sweepstakes. NASCAR driver and Gillett Evernham Motorsports team member, Elliott Sadler and Auto Value/Bumper to Bumper have come up with a once in a lifetime experience for race fans. On August 22, 2008, Auto Value/Bumper to Bumper will invade the ….