Aftermarketupdate: Underhood Service…January 2006
Cards Fall In Place for Indiana Service Dealer Atlanta – Chris Fox, a service dealer at Indy Tire Centers, Inc. in Indianapolis, outlasted 63 other service dealers to win $30,000 in the 2005 NAPA EXPO Million Dollar Texas Hold’em Poker Showdown, Dec. 7, at Bally’s Hotel and Convention Center in Las Vegas. Sponsored by NAPA
Shop Management: Concentrating on Customer Service
Female motorists are making more automotive service and repair decisions these days. Your shop needs to take certain steps to ensure that their repair experience is a positive one. In this article, I’ll highlight a few simple things that you can change or improve at your shop that may make your female customers feel more comfortable.
How Much Maintenance
How much maintenance is really necessary to keep a vehicle in good, running condition, safe and reliable? It’s a controversial subject for which there is no simple answer. Maintenance recommendations and requirements vary depending on the year, make and model of the vehicle, the type of driving it undergoes, the environment in which it operates,
Aftermarket Update: CARS 2005 Provides Education, Networking, Entertainment
Bedford, TX — Hundreds gathered at the 2005 Congress of Automotive Repair and Service (CARS) held at The Mirage in Las Vegas Nov. 3-5. CARS, the premier event of the Automotive Service Association’s (ASA) Mechanical Division, is held annually during Automotive Aftermarket Industry Week (AAIW) and focuses on education while also offering entertainment and networking
ASA Announces New Member Benefit Agreement with Delphi
The Automotive Service Association (ASA) announces a new offering in its membership benefits package. Through an agreement with Delphi Corp., ASA members will be able to choose from a variety of web-based training and educational packages at a preferred rate. The products and services available through Delphi will help ASA members establish career development programs for technicians, provide effective consumer communication tools and offer access to additional repair information options.
Directions: What Women Say…
W hen a female customer visits your shop with a problem vehicle, she is looking for more than just a repair. She is looking for trust. Trust that your service writer or technician will listen to her explain the vehicle trouble, trust that allows her to feel comfortable about asking any question, no matter how
More Air in the Tires Means Less Money at the Pump
Many motorists know that the inflation pressure in your tires affects the vehicle’s performance, but what might not be such common knowledge is that tire inflation could also affect your wallet. With gas prices reaching the highest point in recent history Bridgestone/Firestone wants to share some simple tips to maximize the mileage you are receiving on each gallon of gas.
Recruit, Hire and Retain the Best
According to the Automotive Aftermarket Industry Association, the vehicle service and repair business is around $250 billion, or two-thirds of the total aftermarket. Hiring and retaining great technicians is a key issue with business owners, especially since technicians are retiring everyday, and fewer young people are entering the industry than in previous decades.
CARS Extends Early-Bird Registration
The deadline to take advantage of "early-bird" registration discounts for the Congress of Automotive Repair and Service (CARS) has been extended to Oct. 25. Depending on registration category, most attendees may save $100 or more off standard registration fees.
Ninety-Nine Times Out of a Hundred…
Let’s face it: all of us occasionally get that haunting feeling of inadequacy when a simple pattern failure turns into “rocket science.” Like most technicians, my rocket science feeling happens most often when the problem at hand doesn’t fit within the confines of my previous experience. Ninety-nine times out of 100, my experience works to