If It’s December, It’s Really Next Year Already — Taking Stock of 2009
Here is Publisher Beth Skove’s take on this year’s Top 5 Events and Influences.
Customer Service Is Not a Strategy; It’s a Way of Life
That was the key message delivered by Robert Spector, author of “The Nordstrom Way,” during a recent SEMA webinar. “It’s the customer who determines whether your company will succeed or fail,” Spector advised. Spector explained that regardless of your job title, you are in the customer service department. “Excellent customer service is more than buying
SPX and Bartec Announce Joint Product Development, Distribution Partnership
Partnership will focus on providing new high-performance TPMS diagnostic tools to the tire and wheel service technician, and to the broader automotive service market.
Questioning a Trip to Las Vegas?
While many people think the AAPEX, SEMA, NACE and CARS shows during Industry Week as just an opportunity to buy or sell something, it’s really much more.
2009 GAAS Scholarship Winners Added to Website Alumni Section
This listing shows the names of scholarship recipients (68 U.S. students and seven Canadians) and the awards they received.
Fisker Karma Plug-in Hybrid Electric Vehicle Makes World Driving Debut
Plug-in hybrid silently laps racetrack without gasoline.
SMP Unveils New Corporate and Brand Websites
The new websites have been completely redesigned to be user-friendly, easy to navigate and visually appealing.
NASTF Announces Fall Meeting Date
The National Automotive Service Task Force (NASTF) has announced the date and location of its Fall General meeting, which will be held on Tuesday, Nov. 3, 2009 at 1:30 pm at the Mandalay Bay in Las Vegas, just prior to the International Autobody Congress and Exhibition (NACE) and Congress of Automotive Repair Services (CARS) trade shows.
Journeying into the Restoration Market
We’ve all heard the stories and urban legends about old classic cars being found in someone’s garage or estate. Typically, the story goes, the owner just passed away and his widow had no idea what was in the barn. Sounds too good to be true, but it happens. One such story that recently grabbed headlines earlier this year was that of an old doctor who died at the tender age of 92, leaving behind his beloved but forgotten 1937 Bugatti Type 57S hidden in his garage since he parked it there in the early 1960s.
Let’s Scrap ‘Cash For Clunkers’ Fiction
I believe Cash For Clunker programs are bad for three reasons, and I urge you to join the growing list of industry associations, businesses and individuals in letting the bigwigs in Washington know how you feel.