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Editor’s Notebook: Energize Your Businessby by Innovating…

Yet Remaining Steadfast in Your Mission

Buyer Beware: Selling or Installing Counterfeit Parts

… Could Leave You Accountable

Oil Pumps & the Engine’s Lubrication System

p can restore gear-to-gear clearances but not gear-to-housing clearances. The end plate that covers the pump often develops a heavy wear pattern that is most noticeable on the outlet gear side. Regrinding the face of the plate smooth can restore end play tolerances between the plate and gears but it can’t compensate for wear inside

Buying, Selling or Installing Counterfeit Parts Could Leave You Accountable

Until the 1980s, counterfeiting was thought of as a victimless crime, conjuring up images of knock-off brand-name watches and handbags. Today, however, counterfeiting is big business, accounting for 5-8% of all goods sold worldwide. In terms of criminal activity, counterfeiting is among the most lucrative crimes today, its impact on the global economy estimated at

Getting the Most Out of Your Lifts

Lifts play an important role in the day-to-day operations of any automotive service facility. Some may even argue that a lift is a shop’s most valuable employee. After all, lifts never call in sick or go on vacation. However, one of the worst things a shop owner can do is fall into the trap of

Publisher’s Perspectives

I was reading the newspaper and came across an excerpt from a new book by Michael Crichton called “State of Fear.” Crichton also wrote “Jurassic Park” and “The Andromeda Strain,” and is the creator of the TV series “ER.” His new book reflects on fears that are created but never turn out to be as

World Perspectives

Federal -Mogul Aftermarket group awarded “2004 Vendor of the Year”.

Detouring Comebacks

se, how you handle (or prevent) a comeback becomes even more important to the success of your shop. Go ahead ‹ ask yourself, “Am I allowing comebacks at my shop to get out of hand?” First, don’t be discouraged. There will always be some comebacks. According to one shop owner, you can expect about a

Now is the Time to Gear Up for MACS Convention

The Mobile Air Conditioning Society (MACS) Worldwide, which will hold its 25th Anniversary Convention and Trade Show February 1-3 at the Las Vegas Hilton, is taking steps to protect its trade show exhibitors and the mobile A/C and engine cooling industry against counterfeiting and trademark infringement. As part of its new policy, MACS is asking

Shops that Evolve are Shops that Succeed

There’s plenty to be said about not being complacent. After all, complacency breeds mediocrity. And in today’s competitive service environment, where the name of the game is standing out amidst your competition – being at the forefront in your line of work will bring increased visibility and more customers to your shop. In striving for