New Research on QR Codes and Mobile Apps: What Consumers Want
DMEautomotive (DMEa), a science-based automotive marketing company, recently released new survey findings on how — and how much — auto service customers are interacting with QR codes and mobile apps. The data also reveals which content and functionality customers most desire from a service center offering. With roughly half of all Americans now toting a
Diagnostic Solutions: Starter & Battery Diagnostics
Import Specialist Contributor Gary Goms says that early 1900s inventor Charles F. Kettering’s electric self-starter transformed the automobile from a temperamental novelty item into a practical means of transportation.
Honda Timing Belts: The First Step In Replacement Is Selling The Job
Bob Dowie, owner of Village Auto, Chester, NY, says that the first step in timing belt replacment is selling the job. While most customers know they need to be
Diagnostic Dilemmas: Multiple Failure Diagnostics On High Mileage Engines
Gary Goms explains that in tough economic times, a driver has no way of knowing how many maintenance-based and component-based failures will accumulate before he or she can afford to have a technician investigate the problem once a Check Engine light comes on.
Alignment Specs: 2002-2006 Mini Cooper
There are no built-in factory adjustments for front camber or caster. The only way to adjust these angles is to purchase adjustable upper strut mounts.
Phaser-Style Variable Valve Timing System Controls And Operation
Phasers commonly can be found on just the exhaust cam or on both the intake and exhaust cams.
Diagnostic Solutions: No-Code Sensor Failures
Import Specialist Contributor Gary Goms takes a look at how to utilize one or more scan tool features to detect an intermittent, no-code sensor failure.
How ‘Sweet’ It Is: Uncovering Unperformed Maintenance
Bob Howlett, owner of The Swedish Solution, Orange Village, OH, shares a vehicle inspection victory that resulted in his customer opting to get her 2004 Volvo XC70 fixed, rather than buy a new vehicle for her daughter.
Advances In Electrical System Testing
Contributing writer Mike DuBois returned from the AAPEX and SEMA shows with a host of new information on multimeter and scan tool innovations.
ALLDATA Launches Product Updates In Response To Customer Requests
In addition to a fresh look and feel, the new generation ALLDATA Repair S3000 and ALLDATA Collision S3500 user experience has been enhanced with additional customer messaging; expanded, yet simplified search capabilities; improved filtering by information type; and an improved saved article feature, the company says.