ALLDATA has released a series of upgrades to its ALLDATA Repair and ALLDATA Collision products, which the company says are in response to valuable customer feedback.
"A lot of companies say they listen to their customers," said ALLDATA President Jeff Lagges. "When we say it, we mean it. From the very beginning, we looked at our customers as partners in the process. We have welcomed their feedback, both complimentary and critical, to help us develop and deliver the best information, management and communication products in the industry."
In addition to a fresh look and feel, the new generation ALLDATA Repair S3000 and ALLDATA Collision S3500 user experience has been enhanced with additional customer messaging; expanded, yet simplified search capabilities; improved filtering by information type; and an improved saved article feature, the company says. Some functionality has been repositioned for greater convenience. ALLDATA’s legacy repair products also have received updates.
A new "library request" button within both the ALLDATA Repair and ALLDATA Collision products brings up a simplified form for requesting additional or needed mechanical and collision repair data. ALLDATA maintains the largest database of vehicle manufacturers’ repair information in the industry, and information is continually being added. But for customers who need help finding procedures for just-released models, pre-1982 vehicles or other obscure data, ALLDATA Research Library staff quickly responds with needed answers.
"ALLDATA is staffed with people who know the car business," said Lagges. "We employ many certified technicians, service writers, parts people and shop owners, as well as people who are actively involved in the industry. We know what our products need to achieve, but we also understand that we can learn from the men and women who are out there every day pulling codes, turning wrenches and sectioning frames. These updates are the direct result of hearing what they have to say."