The Ultimate Answer?: Brake NVH: Part One
In recent years, North American OEMs have had to spend more than $100 million annually at the dealership level to resolve brake noise issues. Also, JD Powers studies indicate brake noise is the third highest complaint identified by new-car buyers in the first 90-days of ownership. Brake noise on the aftermarket level is even more
Internal Engine Repairs: Begin with Diagnosing Engine Failure Culprits
Saab engine technology has evolved through the years, but the same basic design of the original B202 engine is still used in today’s Saabs. When the 16-valve 2.0L engine (B202) was developed in 1984, I was one of 10 people chosen from the East Coast area by Saab in the United States to attend a
Technician Health and Safety: The Most Important Tool You’ll Ever Own
The life of an automobile technician is filled with many short- and long-term health hazards. The health offenses that I can recall throughout my career include: cuts to the hands, arms and face; burns on my hands and arms; flying debris in my eye; squirting fluid in my eye; breathing car-generated dust; breathing excess car
The Pricing Game: Technology Puts Part Prices in the Hands of Your Customers
What is the right amount for parts mark up? 20%, 35%, 100%, or do you just go by the retail price of a part as determined by the manufacturer, jobber or WD? This is a tough question in terms of business practices and ethics. This gray area can get a lot of people in trouble.
Bleed and Flush Pointers
As we all know, a bleed and flush is really two separate processes that many times overlap on the same job. Bleeding the system is done to remove all air from the hydraulic system, while flushing is performed to replace the fluid. More and more shops are performing a variety of fluid flush services as
Replacing FWD Wheel Bearings
When a wheel bearing goes out on a FWD car or minivan, it may or may not give much warning. Typical clues include noise from the vicinity of the wheel, possibly some steering wander or looseness in the steering, and/or some abnormal tread wear on the front tires. Also, an ABS light could illuminate. Any
Preventing Oil from Turning to Sludge
Fresh engine oil is a clear, free-flowing liquid blend of base stock and additives that contains no fuel, water, coolant, dirt or other contaminants. In engines that have failed prematurely, the oil has very often been transformed into a high viscosity deposit of brown or black goo, commonly referred to as “sludge.” When regular engine
Compressors, Condensers & Refrigerant
Hot weather is just a few weeks away in many areas of the country, and that means plenty of air conditioning service opportunities. Years ago, A/C was considered a luxury. Now it’s a necessity. Automatic climate control systems use A/C year-round for defrost and dehumidification as well as cooling. Even so, it’s hot weather that
Marketing Mufflers: Muffler Replacements Are a Fast, Easy Way to Improve Your Shop’s Bottom Line
Have muffler inspections become a low-priority undercar service in your shop? With the introduction of stainless-steel exhaust systems into the import market, it’s easy to forget that muffler and related exhaust parts sales are still a lucrative service that can enhance any profit and loss statement. Muffler replacements can be profitable at any skill or
Servicing Mazda Electrical Systems: Starting and Charging Diagnostics
While it sounds obvious, the battery is often overlooked when dealing with an electrical problem. Actually, the battery should be more of a maintenance item than a repair issue. I have to think by now all successful import specialist shops are relying on maintenance work to keep their bays profitable. Checking and servicing the battery