Tech Tip: Helpful Pointers for Inspecting, Diagnosing and Servicing Clock Springs
A clock spring isn’t related to the clock and it doesn’t have spring in it. However, it is found on every single vehicle, both import and domestic, produced since 1994. Dorman Products offers the following instructional pointers for technicians servicing clock springs.
Editor’s Notebook: Lack of Effort Loses Sale
You Must Earn Your Customers’ Business With so many choices today for everything we buy, whether it’s food, furniture, clothing or cars, customer service is more important than it’s ever been. Customers have tons of places to buy products, either in brick and mortar establishments or online, but not every place delivers a high level
Predicting Failures
spect that at one time or another, we’ve all had a customer return with a check engine light on with a new fault code that wasn’t there last time they were in. The events probably went something like this: Customer: “You couldn’t see that when you looked at it last time?” Shop: “No ma’am, there’s
Mercedes: Deciphering Driveability Dilemmas
As the oldest surviving automotive manufacturer on the planet, Mercedes-Benz has developed a reputation for superior engineering and quality. Models with new features and mechanical developments have been consistently introduced for more than a century. For the automotive technician, this line of vehicles has been a source of never-ending education. Innovation after innovation has challenged
Diagnostic Solutions: Cooling Fan Failure Diagnosis
Cooling fan operation is often taken for granted by many technicians because testing a cooling fan requires at least 15 minutes of fast idling or running until the coolant temperature reaches 220-230° F. If the cooling fan doesn’t activate, a coolant temperature sensor, fan relay, fan electrical circuit or the fan itself may be at
A/C Service: The Heart of the Matter
The heart of the business, feel the heart beat, he has a good heart. These familiar thoughts and sayings all refer to the same thing. Whether it is a figurative or literal reference, the message is the same. There is always a central and irreplaceable part or component or, sometimes, person to all things. This
Spark Source
Since the earliest days of the internal combustion engine, spark plugs have provided the ignition source for the air/fuel mixture. Over the years, spark plugs have gotten smaller, and the use of exotic metals in their electrodes has extended plug life to 100,000 miles or more. But the basic design of a spark plug really
Mitch Schneider: Magic Beans – A Fairy Tale Adventure with Every Day
What could I possibly have in common with Jack, as in the Jack of "Jack and the Beanstalk" fame? Not much, you would think. But, we actually have something very basic in common. We both planted something in the ground with almost no idea of what the result might be.
Engine Performance
Smart Diagnostics Begin With Basic Checks and Solid Service Information
Lifts: Laws of the Universe
have in common? Each of these items is subject to the law of gravity. The law states all items are attracted to the earth with a force that is exactly equal to their specific weight. Why, you ask, do I care about this? Well, let me give you another little statement that will start to