By Bob Cooper
After your employees have been with you for a probationary period of time, they should all be given their own business cards. This includes your technicians, shuttle drivers, lot attendants, etc. First of all, just like with your managers and services advisors, this shows that you view them as an important part of your company, too. This will create a greater sense of pride, and will increase the probability that these employees will actively promote your company.
Beyond just giving them business cards, tell your technicians and all support staff that with any first-time customer they recommend to you, you will pay them a 3% commission on whatever that customer spends at your shop (or dealership service dept.) within the first 90 days of their initial visit. As with any business, if you would like your employees to promote your company, there are two things you will need to provide them with: An incentive, and the proper tools.
Your management staff and service advisors should not be eligible for this referral commission because it’s their job to bring in new customers. On the other hand, it’s not the job of your techs and support staff to do so. You’re going to invest money in advertising anyways, so why not give it to your employees rather than the media?
When I was still in the auto repair business, I used this tip to grow some really great shops. You should too.
For the last 20 years, Bob Cooper has been the president of Elite Worldwide, Inc. offering automotive professionals sales, marketing and employee management solutions. To learn more about how Elite can help you build your auto repair business, visit www.EliteWorldwideStore.com.