Brake Pads – Customer Questions
Consumers have questions about brake pads. They ask us, so we figure we’ll share them so you can be prepared.
Electric Power Steering
Today’s EPS systems have been refined.
Subaru Eyesight Calibration
All ADAS calibration procedures should start with the same steps no matter the make or the tools used for calibration.
Why Is NHTSA Involved With RTR?
A closer look into NHTSA’s involvement with RTR.
For Better Customer Relations, Be A Better Listener
For a service advisor, asking questions and letting the customer explain can be a great diagnostic tool.
Locking Hubs and Axles
The leading cause of IWE failure is water finding its way into the vacuum lines under the hood and in the wheel well.
Honda Ridgeline Caliper Replacement
The parking brake and hydraulics are where you’ll find any service issues.
Chassis Diagnostic Procedures
The secret is to be quiet & listen, as the customer will tell you almost everything relevant to the repair you need to know.
Do OEM Service Bays Offer Opposition or opportunity?
With great power, of course, comes great responsibility.
Catalytic Converter Replacement
Converters must be certified and labeled with the correct codes that are stamped into the shell.
ShopOwner’s September Digital Edition Is Available Now
The September issue includes technical and management articles and commentary and is free to download and read.
How Effective Are Non-Competes?
NCAs restrict workers, hinder innovation, and impact employment options
