GMC Terrain Alignment And Suspension
The Terrain rides on GM’s Theta platform and its alignment process is mechanically straightforward. The front suspension is a MacPherson strut design with hydraulic bushings in the lower control arms. The rear suspension is a four-link layout.
Better Diagnostics: Using Your Brain Effectively
Did you know that when you stop learning new things you also forget the things you already knew? This chilling fact is an area of great concern for the technician population, which is getting a little older on average each year. I have personally witnessed excellent diagnostic technicians who have decided that they already know everything they need to know and begin to lose their “diagnostic processes” as new technologies enter their bays.
Shop Owner Or Bartender?
I sipped down the rest of my coffee and finished up the morning paperwork, then it occurred to me that the whole time I was on the phone, I wasn’t just a mechanic answering a customer’s concerns; I had taken on the role of the corner tavern bartender.
Keep Politics Out Of Your Shop
I worked for a shop owner who once told me that there were three things I could not discuss at work with co-workers or customers: sex, religion and politics. It was a simple rule to preserve civility, and one that I wish more people would observe this time of year. All around us, the airwaves are
Communicating With Customers About Brake Pads
The following are the top 10 consumer questions concerning brake pads and the answers that can help you to upsell. These answers can save you from getting into hot water and are written in language the customer can understand.
Keys: What Are They Good For?
I’m all for technology, especially any technology that makes life easier — like keyless entry and push button starting systems, to name a few. As time marches on, certain things of a mechanical nature will be lost to electronics. Fewer cars are being manufactured that still have keys. Some only have a key fob and
Honda TPMS Service
Honda TPMS can be one of the more difficult systems to program in new sensors, relearns and calibrations. But once you know the basics, it is easy to service these vehicles.
Brake Service Case Study: Nissan Frontier
Bob Dowie looks at some of the undercar issues he has faced with Nissan vehicles over the years and discusses how to deal with some common issues you may see with them.
Crown Victoria Air Ride Service
From 1997 to 2011, the Crown Victoria (more commonly known as the Crown Vic) had the same optional air ride system on the surface. From the outside, the only differences that could be seen were improved air bags in 2003. Behind the scenes, Ford was improving how the compressor, solenoids and ride height sensor worked together with better control modules.
August Is Brake Safety Awareness Month
During the month of August, many member facilities across the country will help teach local drivers about proper brake system safety and maintenance. Many shops will offer safety awareness inspections that will provide consumers with a free check of the thickness of their brake pads and linings, plus an opportunity to learn proper brake system care and vehicle maintenance.
Wheel Hub Damage Analysis
Loss of bearing retention is the leading cause of hub bearing damage, resulting in wheel vibration and/or noise. The axle retaining nut backs off when bearings demonstrate improper torque or have lost their self-retention features. This changes the setting of the bearings inside the hub, causing misalignment and accelerating wear.
Dogtracking? Bent Frame? Understanding The Thrust Angle
The thrust angle is one of the most important diagnostic angles during an alignment.
