Be Sure to Ask the Right Questions when Choosing an Engine Supplier

Be Sure to Ask the Right Questions when Choosing an Engine Supplier

Selecting a supplier of remanufactured engines, requires a great deal of care. You want to be sure that the company you select will not only provide your short-term needs, but that it is one you want to build a long-term relationship with. Just like good customers, good suppliers are hard to find.

By Mike Pfau
Advertising Manager
Jasper Engines & Transmissions

Whether you’re new to the automotive service business and seeking a supplier of remanufactured engines, or a seasoned veteran looking to switch vendors, you’ve probably found that it’s not as simple as a “who’s got ’em, I’ll take ’em” scenario.

Selecting a supplier of remanufactured engines, requires a great deal of care. You want to be sure that the company you select will not only provide your short-term needs, but that it is one you want to build a long-term relationship with. Just like good customers, good suppliers are hard to find. You want to be sure that you’ve done your homework, asked the right questions, and feel comfortable with the person and company with whom you plan to do business with for many years to come.

So what should you look for in a remanufactured engine vendor with whom you want to develop a long-term relationship? And remember, it’s not only you who’s involved in this relationship — it’s your customers as well.

• Quality: When it comes to a remanufactured engine, quality counts. You want the next phone call you receive from your customer to be for more business, not a complaint about the engine you just installed. Find out what steps and procedures the vendor takes to build a quality remanufactured engine. What machining operations do they perform? What kind of quality procedures and steps do they take? It’s also good to check what parts are automatically replaced, and if a part is reused, how has it been qualified for reuse? Do they perform the minimum procedures or do they go to the next level and incorporate updates to improve the engine’s performance?

• Warranty: Of course, if your supplier has taken care of the quality issues, you hope that the need for warranty coverage will never arise. Things happen, however, and everyone makes mistakes, so how your vendor backs its products is an important concern. What is the length of the warranty? What labor coverage do they provide? Is it a nationwide warranty so your customer is covered when they travel away from home? Are premium service plans that enhance the warranty or provide for additional coverage items offered?

• Breadth of Product Line: For you veterans, you know the broad range of vehicles out there and the numerous applications. It’s a good idea to learn about the breadth and depth of the company’s engine line, and if they offer other drivetrain components that may compliment your business. Sometimes it’s nice to one-stop shop.

• Availability: Does anyone like to wait for anything anymore? Most of us don’t, especially when it comes to our basic transportation needs. Lengthy delays for the completed work mean frustrated and unhappy customers — not the kind of service you want to provide. How many units does the vendor stock? If it’s not in stock, how soon can you receive it? Are there delivery charges?

• Sales Support: What kind of sales support does, can or will the vendor provide? Purchasing a remanufactured product is a big, but sound investment for your customer and they need all of the information you can provide. Does the vendor offer sales literature and point-of-purchase materials? Do they have a video presentation you can show your customers on the spot or send home with them? Do they provide co-op dollars to assist you with your advertising efforts? How about seminars and other materials that will assist you with your sales efforts?

Remember, when you select a vendor, you’re not only selecting a source of product, you’re choosing to develop a relationship — especially if the product applies to a large facet of your business. Will your engine supplier consistently meet and exceed your expectations? And, most importantly, will the vendor’s product provide a high level of satisfaction for your customers and reflect favorably on your business? Asking these questions will help you address your shop’s bottom line and improve service options for your customers.

For more information on products offered by Jasper Engines & Transmissions, call (800) 827-7455 or visit www.jasperengines.com.

You May Also Like

BendPak Founder Don Henthorn Passes Away

Grew company from small machine shop to global leader in car lifts and garage equipment.

Don Henthorn, owner and founder of BendPak Inc., peacefully passed away at home Thursday, March 28, at the age of 85. Under his leadership, BendPak has grown from a small machine shop to one of the world’s leading manufacturers of car lifts and automotive service equipment.

Management and operations of the privately owned company are unchanged. 

ASE Practice Tests Available Online

You can get a good idea of what to expect by adding the official ASE practice tests to their study plans.

AACF Celebrates 65 Years Serving the Aftermarket

AACF will be announcing more details about this commemorative fundraiser April 1st.

Auto Care Association Launches REPAIR Act Video

The goal is to emphasize the need for federal REPAIR Act legislation, according to the Auto Care Association.

Valvoline Celebrates Female Service Center Employees

Valvoline is launching a social media campaign led by its female experts who are sharing automotive preventive maintenance tips to promote accessible vehicle care for all.

Other Posts

ASE Education Foundation, Goodguys Continue Partnership

Goodguys is one of many industry relationships the foundation has developed to help solve the technician shortage.

BorgWarner Announces Plan to Reduce Supply Chain Emissions

A partnership with Manufacture 2030 will support BorgWarner in reaching its Scope 3 emissions reduction goal.

Mevotech Releases 237 New Chassis, Control Arm, Wheel End Parts

The release boosts coverage for domestic and import passenger vehicles, pickup trucks, SUVs and EVs up to model year 2023.

MEMA Celebrates 120th Anniversary

MEMA said the milestone “underscores the association’s enduring legacy and its pivotal role in advancing the future of mobility and the interests of vehicle suppliers.”