High employee turnover has made adequate training a difficult, but critical, part of the tire service industry today. Budget and time constraints prevent many service managers from sending technicians to training sessions. Hennessy Industries can help with the new COATS OnBoard Operator Training (COBOT), accessory, a revolutionary new device that brings wheel service training directly to the service technician.
The COBOT is an optional accessory that is mounted on COATS APX90, 50X and 70X series rim clamp tire changers, providing a video tutorial of the operation at the point of service. The availability of this accessory makes COATS tire changers the first to offer onboard training as an option.
“We recognize the problems our customers face when it comes to training,” said Kevin Keefe, director of marketing for Hennessy Industries. “Training requires time and money. The COBOT enables the technician to perform the work while being trained at the same time, which will keep our customers one step ahead of the competition.”
The COBOT provides step-by-step operating instructions courtesy of a video screen on the machine, enabling the technician to actually follow along in real time. The tutorials encompass all major operational aspects of the machine including mounting and demounting, in addition to servicing the Michelin PAX System.
Another example of Hennessy Industries’ commitment to helping service managers provide training in easy and affordable ways is Hennessy University. Hennessy University, which is available at www.ammcoats.com, is a free web-based operator training application for COATS wheel-service equipment and accessories. It offers a variety of modules such as dynamic balancing, tire and rim diagnostics, and coning methods. In addition, by logging in to Hennessy University and completing courses, technician progress and test results can be tracked.
“Tire technicians must be proficient in the use of their equipment in order for our customers to keep their competitive edge,” Keefe added. “We are committed to helping our customers learn to use our products in a way that is both timely and cost-efficient. Our training services are designed with this promise in mind.”
To learn more, see your COATS distributor or visit www.ammcoats.com.