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Respect The Tech: When Art Does Not Reflect Real Life

We are an industry very focused on our own image. But, sometimes we need to step back to get a global perspective on the issue. Shutterstock.com is a website where photographers can sell stock photographs online for magazines, advertisements and billboards....

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Consistently Selling Maintenance Boosts Customer Satisfaction, ­Retention

While seasons change, your maintenance strategy should be consistent year-round. For this edition of ­Maintenance Chronicle, we take a snapshot of the maintenance sales of an 11-bay shop in ­upstate New York during a two-week ­period. What did...

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Documenting Inspections: Are You Leaving Maintenance Dollars On The Table?

How do you translate scribbles on a ­repair order into sales? There is no magic trick involved — the key is to document the vehicle ­inspection process. The more you know about your customers’ vehicles, and the more you are able to document...

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Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected the automatic transmission fluid level and condition...

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Kia Driveability Diagnostics: Chasing Intermittent Gremlins

This month, we find ourselves looking at a 2004 Kia ­Sorrento that the owner says is losing power and stalling with no established pattern. It will run well for days or even weeks at a time without a problem, only to then act up without warning,...

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Mercedes-Benz: Noise in Front of Vehicle/Dash Area

Affected Models: Model 203.052/054/092/056/087 Model 209.356/365/372/375/376/377/456/ 465/472/475/476/477 If you receive customer reports of noise from the center of the dash area in the above-listed vehicles, this may be caused by a portion of...

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Equipment and Tool Institute Launches an Important Market Research Study on New Car Buying Preferences of Consumers

In an effort to assist its members in having the latest market information and bringing new and improved equipment and tools to the marketplace, The Equipment and Tool Institute (ETI) has launched a series of Market Research Projects. The current...

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Redline Detection Names 2015 Redline Rock Star Performance Award Winner

Redline Detection has announced the winner of its 2015 Redline Rock Star Performance Award. Rob McNees of Truck Centers, Inc. (TCI) was selected by the Redline Technical Advisory Board as the winner and received more than $4,000 in cash and prizes from...

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Rivet Bonding Comes Full Blast

By Mitch Becker for BodyShop Business   By now, most of you have heard the news that Ford has mainstreamed rivet bonding with the introduction of the 2015 F-150. This has forced many shops to look into some new equipment, such as self piercing...

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Diagnosing Catalytic Converter Failure Symptoms

Although construction can vary according to engine application, the common three-way catalytic converter contains a reduction and oxidation stage. To create maximum surface area, each stage is generally a ­ceramic or stainless steel honeycomb substrate...

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Coolant Transfusion: Proper Selection Prevents System Degradation

Coolant is easily analogized to blood, both being liquids that are essential to the functioning of an entire complex system. The analogy extends even ­further though because, like blood, coolant has different types, and it’s not a stretch these...

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7 Reasons Direct-Injection High-Pressure Fuel Pumps Fail

Don’t be scared by direct fuel injection diagnostics. In theory, these systems operate on the same principles as port fuel injection, but direct injection can inject more precise amounts of fuel into the combustion chamber so the engine can run leaner...

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Home Brakes Bearings Symptoms of a Worn Wheel Hub Bearing – Timken Offers Warning Signs

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Signs of a worn wheel hub bearing vary in severity. Some may be difficult to detect, leading to damage before corrective action can be taken. The timeframe in which damage occurs is linked to driving conditions and/or the mechanical practices that were ­followed at installation. Noise is a classic sign of a bad wheel bearing or wheel hub bearing. Here are some indicators of a worn wheel hub bearing or other wheel-end damage:

• Snapping, clicking or popping.
This can indicate a worn or damaged outer CV-joint. However, it also can be related to excessive bearing endplay, usually associated with inadequate clamping. This noise is typically heard when cornering or making sharp turns.

• Grinding when the vehicle is in motion.
Typically, this means there is mechanical damage in a wheel-end system. Related to a bearing, it means a loss of integrity such as roller or raceway damage. The noise is normally heard when turning or when there is a shift in load.

• Knocking or clunking.
This can signal excessive play in the CV joints or U-joints. It also can be caused by excessive backlash in the differential gears. This is not generally associated with bearings and is normally heard either when shifting from changing directions, such as from forward to reverse, or transitioning from ­accelerating to coasting.

• Humming, rumbling or growling. These noises are normally associated with tire, electrical or drivetrain components. If they’re bearing-­related, the noise or vibration is present when driving in a straight line, but intensifies when turning the steering wheel slightly to the left or right. Typically, the side opposite the rumbling is the defective side.

• Wheel vibration and/or wobble.
This is generally associated with a damaged or worn tire, wheel or suspension component or severe chassis misalignment. When related to the hub or bearing, this normally indicates the loss of clamp or a bearing with extreme mechanical damage. It also can occur when lug nuts are not properly torqued.

• Shudder, shimmy or vibration at a constant speed.
This is normally associated with worn or damaged suspension components or tires that are out-of-balance or out-of-round. It’s not normally indicative of hub or bearing damage.

• Abnormal side pull when brakes are applied.
This is normally indicative of a defective caliper or equalizer, but it also can be a sign of worn brakes or rotors. However, severe looseness related to a bearing can also cause excessive runout, which may cause the brakes to pulsate or pull. The most common cause is a warped rotor due to the caliper not retracting.

• Uneven rotor or brake pad wear.
This is normally indicative of a bad caliper and/or a bad equalizer, which is not bearing-related.
Severe looseness related to a worn or damaged bearing can cause excessive runout, which can cause uneven wear on the brake pads and/or rotor. The most common cause is a warped rotor due to the caliper not retracting.

• Abnormal or uneven tire wear.
There are many causes of abnormal tire wear. The most common are worn or damaged suspension components, misalignment, improper inflation or tire selection. While extreme bearing wear or looseness can cause abnormal tire wear, it’s typically related to other failure modes.

• ABS failure, which could be internal or external to the bearing or hub bearing assembly.
In extreme cases, internal and external sensors can be damaged from excessive movement caused by too much end-play. This indicates a lack or loss of bearing clamp. This normally results from severe ­mechanical break up or damage. Additionally, in ­designs where the sensor is mounted externally, ­sensor damage can result from corrosion, stones and other hazards.

Courtesy of Timken.

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Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected...More

Bosch Charitable Donation To Benefit Brad Keselowski's Checkered Flag Foundation

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Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected...More

Kia Driveability Diagnostics: Chasing Intermittent Gremlins

This month, we find ourselves looking at a 2004 Kia ­Sorrento that the owner says is losing power and stalling with no established pattern. It will run well for days or even weeks at a time without...More

Equipment and Tool Institute Launches an Important Market Research Study on New Car Buying Preferences of Consumers

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Coolant is easily analogized to blood, both being liquids that are essential to the functioning of an entire complex system. The analogy extends even ­further though because, like blood, coolant has...More