What Customers Expect From Preventative Maintenance in 2022
This webinar is part of a free two-part series will help you understand customers’ new expectations regarding preventative maintenance, as well as the technical changes that impact vehicles’ maintenance schedules. You may think you know your customers, but are their...
Service Advisors: Customer Satisfaction Starts With Communication
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll...
No Code Drivability Diagnostic Strategies For BMW, Mercedes and VW/Audi
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. A customer complaint might be for stumble, misfire or intermittent lack of power. If there are no codes, it can be challenging...
Dealing With Overcharged and Contaminated AC Systems
What should you do if your customer has attempted to fix their AC system with an off-the-shelf product? In a 45-minute webinar, the experts at Transtar AC will cover what happens to an AC system when it is overcharged or...
Hiring and Retaining Great Employees
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. In a tight labor market, it can be tough to find the next great employee – but what are you doing to...
GDI Diagnostics and Repair
Do the letters “GDI” scare you? If gasoline direct injection or GDI has you avoiding diagnostics and repairs on late-model vehicles, we have some training for you! In this 45-minute webinar, experts will help you understand GDI systems from the...
How to Win Locally: 5 Marketing Strategies for Auto Services
Auto service consumers are changing—new expectations and demands aren’t just a future state—they’re here today. In fact, according to J.D. Power, auto service customers now prefer texting over all other channels. It’s time for auto service businesses to rethink old...
Import Drivability Diagnostics & Tips
This webinar will focus on import vehicles systems including terms to know, drivability diagnostic steps using the proper approach, and more.
Don’t Give Me Any Friction! The Magic of Sintered Bearings
When it comes to friction surfaces on any suspension joint, sintered bearings are the optimal choice. Lifecycle testing has shown sintered bearings to be better performing and much more durable than the other materials.
TPMS Talk: Fundamentals of Fast and Efficient TPMS Service
Your crash course in the TPMS service. Too often, TPMS service might seem complicated, but it does not have to be. This webinar provides an engaging hands-on lesson that explores how you can organize your TPMS program for maximum benefits.
ADAS: Diagnosing False Activations and Warnings
This webinar is part of “AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series.” Sponsored by AAPEX. Advanced driver assistance systems (ADAS) can intervene with driver warnings or activation of the brakes and steering functions. Unfortunately, ADAS sometimes get...
Why Your Repair Shop’s Marketing Isn’t Working as Well as You Think
If you’re ready to put chaos, stress, overworked employees, and shrinking average repair orders behind you, then you’re ready to focus on marketing that improves your customer base by driving the right kind of customer to your shop.